BPO Supply Chain

We are Infosys Romania.

We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.
As part of a large-scale global transformation, a world-leading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to world-class standards. To support this journey, we are seeking a Business Process Owner (BPO) - Supply Chain , who will be the end-to-end owner of the Supply Chain process architecture, governing all sub-processes across Forecast-to-Plan, Logistics & Transportation, Order-to-Cash (interface), and related supply chain domains.
The role focuses on the "design and governance of the process" rather than execution-ensuring that global supply chain processes are fit-for-purpose, standardized, digitized, and delivering business value. The BPO leads a network of Business Process Experts (BPEs), who own deep functional expertise and provides strategic direction across operations, technology, and transformation initiatives.
This is your chance for a 'once in a lifetime' career experience, playing a part in the creation of a fully independent, new FMCG company and a greenfield GBS organization.

Your tasks in detail:

• Own the global Supply Chain process taxonomy and architecture (L1-L5), including governance across all sub-process towers (F2P, Logistics, Inventory, Planning interfaces with O2C/P2P);
• Define and maintain standard global process design, ensuring harmonization across markets and business units;
• Establish clear process accountability, eliminating overlaps and silos across functions and geographies;
• Act as the ultimate decision authority on process design, deviations, and standardization trade-offs;
• Define the future-state vision and transformation roadmap for Supply Chain processes aligned with enterprise strategy;
• Lead large-scale transformation programs (e.g., GBS setup, outsourcing, digital supply chain, IBP maturity evolution);
• Drive adoption of best-in-class practices, automation, AI/ML forecasting, and advanced planning capabilities;
• Partner with Digital/IT to shape the technology roadmap (SAP S/4, IBP, Kinaxis, TM, etc.) ensuring alignment with process design;
• Lead and govern a network of Business Process Experts (BPEs) across sub-processes.
• Ensure BPEs act as functional authorities, maintaining deep expertise, documentation, and continuous improvement;
• Drive consistency in methodologies, planning logic, and execution frameworks across regions;
• Establish a strong knowledge management framework, avoiding fragmentation of expertise across markets;
• Define and enforce global SOPs, policies, and process standards across all regions;
• Govern process adherence, ensuring minimal localization unless justified by regulatory or business needs;
• Ensure alignment with internal controls, SOX compliance, audit frameworks, and data governance policies.
• Act as the custodian of process integrity across the enterprise;
• Define global process KPIs and performance frameworks across supply chain, including: Forecast Accuracy & Bias, Inventory Health (DIO), Service Levels (OTIF), Logistics Cost & Efficiency;
• Ensure KPIs are harmonized globally and linked to business outcomes.;
• Drive performance improvement through root cause elimination, benchmarking, and best practice scaling;
• Act as the single point of accountability for supply chain processes across functions (Commercial, Finance, Procurement, Manufacturing);
• Resolve cross-functional conflicts related to process ownership, KPIs, and system design;
• Ensure seamless integration across E2E value chain processes (Plan-Source-Make-Deliver-Cash);
• Co-own system design with IT, ensuring process-first approach to technology implementation;
• Govern global data standards (master data, planning parameters, transport data) to ensure consistency and reliability;
• Drive adoption of digital enablers, analytics, and process mining tools for continuous improvement;
• Establish a continuous improvement framework leveraging Lean, Six Sigma, and digital capabilities;
• Identify and deploy automation opportunities (RPA, AI, advanced analytics);
• Drive a culture of standardization, simplification, and innovation across supply chain processes.

Skills you need to be part of the team:

• University degree in Supply Chain Management, Logistics, Business Administration, Engineering, or a highly analytical field;
• 15+ years of experience in Supply Chain, with strong exposure across multiple domains (planning, logistics, customer operations);
• Direct, "in-system" experience with SAP S/4HANA and at least one major planning tool (SAP IBP, Kinaxis, or OMP) is mandatory;
• Proven experience acting as a definitive source of knowledge or a functional lead in a Global Business Services (GBS) or shared services environment;
• Exceptional ability to dissect complex datasets and translate them into actionable planning techniques;
• Experience working with 3PSPs, with the ability to audit and correct technical execution at the keystroke level.

Must have competencies

• Strategic Vision & Enterprise Thinking
• Process Excellence & Design Thinking
• Leadership & Influence (without direct control across all stakeholders)
• Cross-functional collaboration
• Strong governance & decision-making ability
• Change Management & Transformation Leadership
• Analytical Thinking & Value Orientation

Employee perks, benefits:

• Long-term and stable cooperation;
• Benefit platform;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
• Modern, cozy and central location in Bucharest;
• Teamwork in a multicultural environment;
• Medical subscription and life assurance.

Client-provided location(s): Bucharest, Romania

Job ID: Infosys-149602BR

Employment Type: OTHER

Posted: 2026-06-19T18:52:55