Application Support Associate

Infosys is seeking an Application Support Associate; you will provide support to consulting and technical teams by contributing to various stages of telecom network implementation and network maintenance life cycle. You will assist the team by providing network maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.

Basic Qualifications:
• This position is based in Richardson, TX. Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required.
• High school diploma/GED or equivalent educational qualification.
• At least 0-1 years of Information Technology experience
• Proficient in both oral and written communication, ensuring clarity and professionalism in all interactions
• Exposure to computer operating skills
• Attention to detail and problem-solving abilities.
• Conduct Application Support in a production environment.
• Responsible for troubleshooting and resolving issues in production applications.
• Ensure availability, stability, and performance of business-critical applications by providing first-level technical support and coordinating with Senior Engineers and Development Teams for complex issues.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Responsibilities include but not limited to:
• Work on ServiceNow incidents within defined SLA's.
• Perform basic log analysis to identify error patterns.
• Work closely with L3 teams for unresolved or critical issues.
• Provide timely updates to stakeholders and business users.
• Handle service requests, access management, and minor configuration updates.
• Maintain professional communication and track tickets to closure.
• Support deployment activities, release validation, and post-deployment checks.
• Create and update SOPs, runbooks, and knowledge-base articles.
• Document incidents, root causes, and resolutions in ticketing systems (ServiceNow).
• Hands-on troubleshooting skills to independently perform analysis and support of complex midrange application environments.
• Working hours: Ready to work 24x7 (365 days) rotational shifts including weekends and holidays.

Preferred Qualifications:
• Working knowledge of SQL queries for checking and updating application data.