Application Specialist

Application Specialist / Application Support
Location: Chile (Hybrid)
Employment Type: Full-time
Industry: Mining / Industrial Technology / IT Services

About the Role
We are seeking an Application Specialist / Senior Application Support professional to ensure the stability, availability, and continuous improvement of business-critical applications in an industrial and mining environment.
This role acts as a key bridge between IT, business stakeholders, and external vendors, supporting mission-critical platforms while contributing to improvement and modernization initiatives.

Key Responsibilities

• Ensure high availability and operational continuity of assigned applications.
• Provide Level 2 and Level 3 application support, including incident, problem, and change management.
• Act as the technical focal point for vendors and third-party service providers.
• Support and manage application components such as servers, integrations, proxies, and monitoring tools.
• Participate in application enhancement, development, and modernization initiatives.
• Support on-premise, cloud, and hybrid environments, including migration projects.
• Collaborate closely with Product Owners, Service Owners, Business stakeholders, QA teams, and operational users.
• Maintain technical documentation, operational procedures, and knowledge-transfer materials.
• Proactively identify risks and opportunities for improvements in performance, stability, and security.

• Degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
• Experience in mining, industrial, or large-scale operational environments.
• Exposure to safety, risk prevention, or operational monitoring platforms.
• Knowledge of Modular Mining systems, including:
  • Dispatch
  • Provision
  • FrontRunner
• Familiarity with CASWEB or similar mining operational web platforms.
• Proven experience in enterprise application support and operations.
• Solid knowledge of:

• Application architecture and system integrations.
• .NET-based applications and supporting technologies.
• Databases and data flows.
• Monitoring, incident, and problem management practices.

• Experience with cloud platforms and migration initiatives.
• Familiarity with ITIL processes and service-oriented operating models.
• Experience working in globally distributed or multicultural teams.
• Experience working in global, multi-vendor environments.

• Strong sense of ownership and accountability.
• Excellent problem-solving and prioritization skills.
• Ability to operate independently and effectively in critical production environments.
• Hands-on experience with SmartCap platforms.
• Experience with MEMS (Michelin® Earthmover Management System).
• Service-oriented and customer-focused mindset.
• Proactive attitude with a strong focus on continuous improvement.