Application Production Support Lead

Infosys is seeking Application Production Support Lead for L2/L3 support team where you will interface with key stakeholders and apply your technical proficiency across various aspects of application support for our client using various Monitoring tools to perform fault analysis, failure avoidance and diagnosis and resolution for any impacting issues in a distributed environment. You will be working closely with development and engineering team to provide input on new functionality and system performance, capacity management, monitoring and testing of infra upgrades and platform releases. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued

Required Qualifications:
• Candidate must be located within commuting distance of Morrisville, NC or be willing to relocate to the area. This position may require travel to project locations.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• At least 3 years of hands-on experience in Unix, PL/SQL and on Azure Application Support,
• Experience of troubleshooting issues by analyzing Application logs.
• Experience of managing and leading team.
• Knowledge and Experience of implementing automations resulting in effort savings.
• Knowledge of ITIL- Incident management and problem management.
• Ability to work in team in diverse/ multiple stakeholder environment.
• Experience and desire to work in a Global Delivery Environment.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:
• Azure DevOps.
• Knowledge and Experience of implementing DevOps, SRE solutions.
• Experience with production support
• Planning and Co-ordination skills
• Good Communication and Analytical skills

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance.
• Long-term/Short-term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
• 401(k) plan and contributions dependent on salary level.
• Paid holidays plus Paid Time Off.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Client-provided location(s): Morrisville, NC

Job ID: Infosys-142073BR

Employment Type: OTHER

Posted: 2025-12-04T18:42:57