Application Production Support- L2/L3

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

In the assigned Job Role of Technology Project Lead 1, your Area Of Responsibility will be as below:

⦁ Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
⦁ Act as a liaison between technical teams and clients, facilitating smooth communication through regular meetings and milestone reviews
⦁ Support the technical team in following SDLC processes, ensuring all deliverables align with client requirements and specifications
⦁ Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations
⦁ Contribute to the creation of project budgets that aligns with the scope, strategy, and key deliverables
⦁ Identify scope alterations and new client requests, support in effort estimation, obtaining necessary approvals and securing client sign-offs

Your contribution to the team:

⦁ Proactive risk management to ensure uninterrupted delivery.
⦁ An ability to build collaborative relationships with stakeholders through effective communication
⦁ Focus to anticipate challenges and deliver innovative solutions.
⦁ Commitment to balance project economics with adherence to strategic priorities.

Required Qualifications :

⦁ Extensive experience in Unix, PL/SQL and Azure DevOps Application Support.

⦁ Experience of troubleshooting issues by analyzing Application logs.

⦁ Experience of managing and leading team.

⦁ Experience of implementing automations resulting in effort savings.
Preferred Qualifications: :

⦁ Experience on Shell Scripting

⦁ Experience with production support

⦁ Knowledge of ITIL- Incident management and problem management.

⦁ Planning and Co-ordination skills

Additional Required Qualifications:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.