UX Research Manager

Introduction

Are "no" and "why" two of your favorite words? Do you often find yourself shifting your perspective from me to we? If so, you already know that enterprise software doesn't have to be boring-and that designing it shouldn't be either.

We're looking for an experienced UX Research Manager to lead and grow a talented team of researchers who drive user-centered innovation across multiple products and workstreams. In this role, you'll oversee a distributed team, guide high-quality research execution, and collaborate closely with design, product, and engineering to connect user needs with organizational goals. You'll also play a key role in maturing our research function-strengthening processes, elevating standards, and fostering a culture of curiosity, rigor, and collaboration.

If you have 7+ years of experience as a user researcher, at least 2 years of people management experience, and see yourself as a strategic leader passionate about coaching others, scaling research practices, and ensuring insights directly influence product and business decisions-we'd love to hear from you.

Your role and responsibilities

As a UXR Manager you will:

• Inspire, coach, and empower a team of researchers through regular 1:1s, actionable feedback, and clear career development pathways-fostering motivation, confidence, and growth.
• Nurture and direct career development for researchers with diverse backgrounds and experience, supporting both in-person and remote team members.
• Elevate research quality by guiding study plans and deliverables for methodological rigor, clarity, and strategic impact.
• Foster collaboration and community across distributed researchers through shared learning, mentorship, and engagement initiatives that strengthen team connection.
• Drive strategic alignment by synthesizing insights across teams to link research outcomes with business objectives and product vision.
• Collaborate cross-functionally with design, product, and engineering leadership to ensure research drives informed, user-centered decisions-balancing empathy, negotiation, and conflict resolution.
• Communicate insights effectively, turning complex findings into compelling, data-driven stories that influence decisions at every level.
• Advance research operations by developing scalable, ethical, and efficient processes, tools, and frameworks that improve consistency and impact.
• Bring positive energy and curiosity to the team, fostering a supportive environment where individuals are motivated to deliver rigorous, high-quality research.

• 7+ years of hands-on user research experience, with a strong track record of delivering impactful insights throughout the product development lifecycle.
• 2+ years of management or team leadership experience, including coaching, mentorship, and performance development.
• Deep expertise in qualitative and quantitative research methods, such as usability testing, interviews, surveys, and data analysis and synthesis.
• Proven ability to translate insights into strategy and influence cross-functional partners across design, product, and engineering.
• Exceptional communicator and storyteller, skilled at crafting clear, compelling narratives that drive understanding and alignment.
• Highly organized and adaptable, capable of balancing strategic leadership with hands-on research execution.
• Bachelor's degree (or higher) in Experimental Psychology, Cognitive Science, Human Factors, Human-Computer Interaction, Anthropology, Sociology, or a related field.

• Experience in SaaS and/or enterprise product environments, with a strong understanding of complex, multi-user ecosystems.
• Proven success leading distributed teams and collaborating effectively with remote stakeholders across time zones.
• Background in design research operations, tooling, or research democratization, driving efficiency and scalability in research practice.
• Familiarity with analytics platforms, product instrumentation, and behavioral data, integrating quantitative insights with qualitative research.
• Advanced degree (Master's or Ph.D.) in a relevant field such as Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, or a related discipline.