Talent COC, Client Zero Lead

Introduction

IBM Consulting is seeking a HR Client Zero Talent COC Strategy Practitioner within the Strategy & Transformation Service Line for the Talent Practice and within the HR & Talent Transformation Offering. The HRTT Offering defines productized services to organizations, for enterprises to be able to drive HR, talent, change and skills transformations led by AI and Agentic AI. In addition, as part of our offering, we have a growth campaign tied to how IBM has driven its own internal transformations, one of which is on our AskHR HR transformation, which we call our "HR Client Zero Story".

As the HR Client Zero COC Lead, you will tell the HR Client Zero story to prospective U.S. client organizations across industry sectors, then pivot quickly into leading the strategy and roadmapping for "how" clients can design, build and implement their own "AskHR" experience.

Your role and responsibilities

• Tell the IBM HR Client Zero transformation & Ask HR story to CHROs and HR leaders in other organizations
• Connect the story to how IBM Consulting can help other organizations think about their own transformations
• Gather and analyze client information and develop data-driven insights to support the development of our Client Zero AI-led HR offering, across the HR business operating model and technology strategies
• Define the client's North Star vision using IBM's Envision Studio design thinking methodology and develop underlying guiding principles for the transformation - these facets turn into OKRs and KPIs for measuring success of the transformation
• Run value orchestration and create financial models showcasing the client's investment and return on investment path over a multi-year period
• Create a multi-phased transformation roadmap, showing phases and sequences of activities across design, build, test and launch of new AI-led HR features and capabilities, leveraging generative and agentic means where the client is ready
• Understand the client's HR and technology strategy and operations through benchmarks, interviews, and formulating solutions that will flow into transformation roadmaps
• Work with the client to define their strategic AI Reference Architecture across the experience layer, orchestration layer, LLMs and data foundation
• Activate the HR AI use case factory, where prioritized use cases start being prototyped, designed, business requirements are finalized, and features are iteratively developed, working with IBM AI solution architects, AI developers and AI data engineers
• Throughout the process, manage progress to the client's north star vision, drive progress against the client's transformation roadmap, and deliver everything with excellence
• Act as delivery lead of complex, fast-paced AI-led use cases and service delivery transformation for clients including leading client interactions to enable AI-led change strategies to drive adoption, usage and scaled institutionalization of digital transformations
• Maintain executive level stakeholder management, executive decks showcasing progress, manage governance progresses
• Always align back to our value proposition for the IBM HR transformation pillar
• Collaborate with IBM Technology capabilities where appropriate to deliver integrated solutions; at other times leverage our IBM strategic ecosystem partners and meet the client where they are to enable scaled usage of their existing tech stack
• Mentor and grow resources within Consulting to teach them skills, methodologies, and tools for delivery excellence
• Monitor GTM activities against performance metrics, profitability, and pipeline growth
• Advise clients, influence senior stakeholders, and contribute thought leadership
• Deliver client projects on time and within budget, utilizing tested project management methods, exceeding client expectations through outstanding team performance and stakeholder management
• Collaborate with team members globally at various levels to lead and develop compelling client proposals, white papers, thought leadership and point of view, describing the business challenge and proposed business and technology solutions, scope, risks and dependencies
• Act and lead with authenticity and servant leadership; contribute to building a strong and sustainable IBM culture through effective employee engagement, mentoring and coaching team members through timely, meaningful verbal and written feedback

• At least 7 years of strategy consulting experience, specifically within the talent & HR strategy domain
• Ability to solve problems using critical thinking, then documenting them into easy to digest frameworks
• Direct experience of AI/ML, generative AI, agile product and platform ceremonies, and agile development
• Ability to use agile product management skills to drive AI-led, product-focused delivery for clients
• Ability to support program and project management with discipline and accountability
• Ability to execute lots of complex, complicated information into consumable insights for senior leaders
• Ability to work with all levels of team members
• Unbelievable people manager and passion to mentor others; on the flip side open to real-time feedback and continuous growth

• MBA or advanced degree preferred, but not required
• Executive presence and ability to hold senior conversations a must
• Ability to navigate complex situations
• Ability to navigate ambiguity across sales into delivery
• AI/ML, Blockchain, Gen AI, Agentic AI and a curiosity in high-tech capabilities preferred