Senior Manager - Solutions Engineering (HashiCorp)
Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.
Your role and responsibilities
The Solutions Engineering team at HashiCorp is pivotal in our technical advocacy and customer engagement. Tasked with understanding and addressing customer challenges, our team leverages HashiCorp's robust product suite to devise strategic solutions that drive customer success. As trusted advisors, we ensure that our customers in India fully capitalize on their investments, navigating the unique landscape of cloud computing, cybersecurity, and digital transformation.
What You'll Do
As the Manager of Solutions Engineering, you will lead a team of Solutions Engineers through the comprehensive sales cycle in the dynamic and rapidly evolving Indian market. Collaborating closely with Sales leadership, your strategic and operational input will be crucial in driving business growth and adapting our global strategies to meet local demands. Your responsibilities will include:
• Leadership and Development: Manage, mentor, and develop a team of Solutions Engineers, promoting a culture of continuous learning and professional growth.
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• Strategic Technical Direction: Establish and execute a technical strategy that aligns with the specific challenges of cloud adoption and security faced by Indian enterprises.
• Customer Lifecycle Management: Act as an executive sponsor to ensure strategic engagements during crucial stages of the customer lifecycle, facilitating successful deployments and substantial value realization.
• Data-Driven Optimization: Utilize analytics to refine business operations and enhance customer satisfaction.
• Strategic Influence: Play a pivotal role in decision-making and initiate projects that address regional needs and utilize local market insights.
• Communication of Regional Insights: Relay critical customer feedback and regional trends to corporate leadership to inform strategic decisions.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
• Industry Experience: Minimum of 8 years in a leadership role within Technical Pre-Sales or Sales Engineering, ideally with significant exposure to the Indian market.
• Proven Leadership: Demonstrated ability to manage a dynamic and geographically diverse team, focusing on performance and professional development.
• Innovation and Adaptability: Ability to thrive in a fast-paced environment, strategically leading projects that cater to the unique market dynamics of India.
• Technical Expertise: Strong understanding of DevOps practices, multi-cloud environments, and cybersecurity, particularly relevant to the Indian regulatory and business environments. Your knowledge should encompass how to architect and deploy scalable and secure applications across multiple cloud platforms, facilitating seamless integration and operational efficiency.
• Open Source and Commercial Acumen: In-depth knowledge of the open-source environment in India, coupled with proven strategies to transition customers from open-source to enterprise-tier solutions, maximizing both customer value and business revenue.
• Operational Rigor: Exceptional capability in implementing operational rigor and driving data-driven decision-making processes. You should have a strong track record of using analytics to assess the effectiveness and ROI of pre-sales efforts, ensuring optimal deployment of resources and alignment with business goals.
• Superior Communication: Exceptional ability to communicate complex technical and business concepts effectively across various audiences.
• Interpersonal and Mentoring Skills: Skilled at building strong professional relationships and committed to the professional development of team members.
• Decisive and Independent: Capable of making informed and autonomous strategic decisions.
• Travel Flexibility: Willingness to travel extensively within the region and occasionally internationally.
Preferred technical and professional experience
Knowledge of HashiCorp Tools: Knowledge of, and experience with, any of the tools in the HashiCorp portfolio.
Education: Advanced technical/engineering degree; an MBA is helpful.
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
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