Senior Director Professional Services - Americas

Introduction

Joining the IBM Apptio Professional Services teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM Apptio products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Apptio Professional Services means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best-running and growing their business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators-always willing to help and be helped-as you apply passion to work that will positively impact the world around us.

Your role and responsibilities

As a Delivery Practice Leader, you will work with Delivery Consultants worldwide helping them scale the implementation and delivery of services for your technical domain. You'll be accountable for the building, launching and enabling the service delivery team with the expertise needed to accelerate the adoption and deployment of IBM technology to address the customer's challenges. As a change agent, you'll work in collaboration to growth the business thru automation and standardization processes based on proven best practices. In collaboration with a cross function team, you'll lead the strategy to build the practice with emerging techniques and solutions globally.

We're passionate about success. If this role is right for you, then your achievements mean your career is flourishing, your teams are succeeding, and our clients are thriving. To help ensure this win-win outcome, a 'day-in-the life' of this role may include, but not be limited to...

• Optimizing Processes and Resolving Issues: Working with the Delivery Consultants, Developers and Product Teams to optimize processes and resolve services delivery issues

• Solution Documentation and sizing: Partnering with both pre and post sales delivery teams to document and size solutions for customers.

• Data-Driven Solutions for Opportunities: Championing new solutions based on data and delivery outcomes for untapped opportunities.

• Building Successful Relationships: Developing successful relationships with all levels internal and external to IBM- from engineers to CxOs- with experience of navigating challenging debate to reach health resolution.

• Self-Motivated Problem Solver: Demonstrating a natural bias toward self-motivation and initiative in addition to navigating data and people to find answers and presenting solutions.

Leaders are expected to spend time with their teams and clients and therefore, are generally expected to be in the workplace a minimum of three days a week subject to business needs.

Required education

High School Diploma/GED

Preferred education

Associate's Degree/College Diploma

Required technical and professional expertise

• 10+ years leading teams and delivering cloud-based application solutions on time and within budget, while meeting revenue targets.
• Proven ability to thrive in fast-paced, technically complex environments.
• Executive-level consultative skills and partner management experience.
• Thought leadership in client engagements, with deep understanding of business challenges and solution configuration.
• Strong leadership across individual and engagement-wide scopes.
• High-level understanding of enterprise IT environments-organizational, business, and technical.

Preferred technical and professional experience

• Exceptional client relationship and interpersonal skills.
• Deep knowledge and expertise in professional services delivery including portfolio, program and project management, risk, issue and change management.
• Proven track record of delivering professional services within scope, budget, and timeline.
• Excellent organizational, analytical, and problem-solving skills.
• Collaborative team player with strong communication and presentation abilities.
• Proficiency in packaged application software implementation.
• Experience leading client training, design, and knowledge transfer sessions both remotely and on-site.
• Demonstrated expertise in engaging senior management and executives.
• Knowledge of IT services and financial management: budgeting, cost allocation, CapEx/OpEx, and support operations.
• Operational expertise in IT infrastructure: data centers, networks, servers, virtualization, storage, and application lifecycle.
• Technical implementation experience with relational databases, large datasets, and iterative design processes.
• Degree in Engineering, Computer Science, MIS, Finance, or a related field.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Client-provided location(s): Research Triangle Park, NC

Job ID: IBM-70337

Employment Type: OTHER

Posted: 2025-11-08T18:45:15