Senior Content Designer

Your role and responsibilities

We're looking for an experienced content designer to support the delivery of a great end-to-end content experiences for an industry-leading asset and facilities management suite of products. You will have the opportunity to design and develop various forms of content that drives awareness, technical proficiency, and product adoption.

You'll join the worldwide design organization for Asset Lifecycle Management - a part of IBM that is collectively responsible for software products focused on AI-enabled solutions that help our customers make more informed and data-driven decisions about how to manage their businesses and services.

You will be joining as a senior member of an existing, geo-dispersed design team - taking overall direction from Design leadership, while leading individual projects and providing direction and support to other designers.

Responsiblities:

• Lead with an owner's mentality to deliver ideas and cohesive end to end content experiences that differentiate our solutions in the market and drive action.
• Simplify technically complex concepts and details from multiple sources into consumable content (multimedia, visuals, training) that drives user actions. Deliver clear, inclusive, accessible, and translated content for a global audience.
• Solve challenging problems and think of new ways to deliver better content to various audiences (clients, partners, sellers).
• Research and design content based on user scenarios and use cases: understand personas, deliver content for design iterations , actively contribute to design reviews, conduct user testing/research to validate content.
• Work closely with Product Management, Design, Development, Marketing, Support, Sales, Training, to tell a cohesive product story. Use expertise and user empathy to influence design decisions to deliver the best user experiences we can for our clients.
• Own parts of the end-to-end authoring process: design, development, editing, production, translation, life cycle management.
• Own operational outcomes managing project tasks and deliverables using agile methodologies.
• Lead playbacks and present work as part of a compelling narrative to elicit buy-in from cross-disciplinary stakeholders.
• Cultivate a healthy, collaborative, and trusting team culture where you are comfortable giving and receiving feedback and asking for direction when needed.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Experience (7+ years) developing content for accuracy, clarity, and usability.
• Proven design skills to create strategic and intelligent content that serves multiple purposes and enhances the user experience by taking a smart approach to content creation.
• Demonstrates ability to evaluate and design for the interactions between language and design elements to construct a logical, compelling narrative throughout user/client journey.
• Deep expertise with modern design tools (Adobe Creative Studio, Figma, etc) and content development tools, especially multimedia.
• Great sense of typography, iconography, color theory, and visual composition and a strong, clean visual design sense.
• Excellent listening, written, and verbal communication skills as well as storytelling and documentation skills
• Comfortable working in a dynamic, team-based environment.
• Portfolio of previous work must be presented.

Preferred technical and professional experience

• Understand modern design thinking and design trends (including responsiveness and accessibility, AI).
• Demonstrated interest and experience using AI in content operations

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Client-provided location(s): Austin, TX

Job ID: IBM-76142

Employment Type: OTHER

Posted: 2025-11-25T18:52:22