Project Management & Service Delivery Intern

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your role and responsibilities

We are seeking a Project Manager Intern with a strong interest in Service Delivery to join our team. This intern will support the planning, execution, and delivery of IT service projects, working closely with cross-functional teams to ensure client satisfaction and operational excellence.
Key Responsibilities:• Assist in managing project timelines, deliverables, and stakeholder communications.• Support service delivery initiatives, including incident management, change coordination, and performance reporting.• Collaborate with architects, engineers, and service managers to streamline delivery processes.• Participate in client meetings and contribute to service improvement plans.• Help track KPIs and prepare dashboards for leadership reviews.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Currently pursuing a Bachelor's or Master's degree in Business, Information Technology, Computer Science, or a related field.• Strong interest in IT service delivery, project management, and client engagement.• Excellent organizational and communication skills.• Familiarity with Agile, ITIL, or project management methodologies is a plus.• Proficiency in tools such as Excel, PowerPoint, Jira, or ServiceNow is desirable.

Preferred technical and professional experience

• Exposure to cloud platforms (IBM Cloud, AWS, Azure).• Interest in SRE principles such as automation, observability, and fault tolerance.• Familiarity with monitoring tools (e.g., Grafana, Prometheus).• Experience with version control systems (e.g., Git) and CI/CD concepts.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.