Project Management (Delivery Coordinator)
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your role and responsibilities
Responsible for the organization, administration, and supervision of the people, processes, and technologies, which when combined into a comprehensive plan, provides the business and technical functions needed to successfully achieve Client's expectations. Responsibilities include overseeing the delivery of services or service technology to a Client, establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes, removes blocks so the team can deliver the product.
Analytical Problem Solving:
Capable of analyzing moderately complex challenges using analytical tools and data interpretation. Applies critical thinking to assess problems with relevant data independently to evaluate potential solutions after considering various possibilities.
Engages in independent analysis and collaborates with others to gather insights and develop recommendations including challenging existing processes.
Work is done independently and is reviewed at critical points. Incorporates and promotes new technology to improve data analysis, reporting and problem solving.
Analyzes team processes to eliminate inefficiencies, leading to improved project timelines and resource allocation.
Autonomy and Impact to the Organization:
Capable of working independently while actively contributing to team and organizational goals, with a growing ability to influence outcomes beyond department. This job is the fully qualified, experienced professional, journey-level position. Operates with moderate autonomy.
Leads small teams or projects, managing routine activities. Contributes to department projects ; takes ownership of team projects, driving their execution and coordinating with others effectively.
Recommends improvements at team level.
Provides inputs and contributes to managing department costs.
Understands and deftly handles ambiguity clients face in their business, market, industry, & technology.
Skills and Collaboration :
Applies a large set of skills and knowledge effectively.
Demonstrates understanding of all company resources and processes.
Guides less experienced team members in his/her area of specialty. Able to tailor consensual verbal and written communications that resonate with different stakeholders.
Conducts negotiations. Leverages network and engages independently with colleagues to achieve team goals.
Shares best practices with others. Articulates and compares alternative approaches to tasks.
May take on a supervisory role, guiding less experienced team members and ensuring their development. Utilizes emerging technologies to enhance team communication and project management.
Required education
Non-Degree Program
Preferred education
Bachelor's Degree
Required technical and professional expertise
Key Responsibilities:
Partner with delivery management teams and account leadership to ensure accountability for successful project delivery.
Set and ensure quality standards for project deliverables.
Serve as a liaison in developing against Neudesic's methodology and processes, with particular focus on Agile frameworks.
Provide weekly project status reports.
Maintain forecast and actuals of project scope, schedule, and budget.
Assist with completion of internal and external status reports.
Assist with coordination and processing of change requests.
Coordinate and monitor accurate project billing and adhere to all internal and project compliance requirements.
Coordinate weekly status meetings.
Escalate risks and issues as necessary.
Facilitate all project related ceremonies.
Additional Skills, Competencies & Requirements:
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2-5 years of experience functioning as a functional/technical BA. Experience should include development of requirements, defining business rules, and communicating with technical counterparts to confirm alignment of technical requirements. Experience includes working within the Agile framework to confirm acceptance criteria of stories within the backlog with the product owner function.
2-5 years of experience running projects valued on average between $100k - $800k. Majority of experience is directly in software development.
Project Management experience is comprised of:
Average team size ranges between 4-10 people
Includes mix of both onshore/offshore teams
Risk identification, triage and management
Feature/backlog/release prioritization, leading backlog discussions with BA/technical representation to confirm alignment
Ensuring skill alignment to required tasks within team
Budget and reporting communication
Preferred at least 1-3 years of working in Azure DevOps environment to manage projects, deploying CI/CD pipelines and managing automated builds/testing.
Deep experience in Agile (Scrum, Kanban), Waterfall, Hybrid.
Power user of current version MSFT products, including PPT, Visio, Word and Excel.
Strong communication skills, both written and verbal. Strong customer-facing skills evident by recurring phases of projects and continued exposure to a client with increasing degrees of reporting responsibility and client point of contact responsibility.
Must be a self-starter who requires minimal supervision.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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