Procurement Operations Specialist

Introduction

As a Process Subject Matter Expert, prime responsibility is to work with the client to document process streams with strong process mapping skills that help reduce risk and improve efficiency. To be able to remove blockers in the process depending on the ERP workflows and come up with solutions to solve these concerns. Work with sub-team to capture and update process documents to be in line with current state. Other ad-hoc requirements to be fulfilled per commitments between the Client and IBM.

Your role and responsibilities

• Good communication skills with the ability to interact, convey, convince and understand depending on the requirement.
• Process understanding and subject expert of end to end procurement life cycle starting from sourcing, contracting, middle office procurement and purchase requisition to orders
• Ability to document the above said processes in a detailed manner with required flow chart, workflow mapping using IBM standard tools (formatting, design, organisation)
• Work with client focal to obtain the process content and manage the administrative content building
• Store all Center of Excellence process documents (current and archive) in correct folders, Maintain version control, approvals, overall repository and track compliance requirements per client documentation standards
• Ongoing tracking and checks to ensure adherence to required standards
• Support release management of all process documents and updates as approved by BSC.
• Work efficiently with client for additional information or any questions.
• Working knowledge of ERP Tools supporting Procurement
• Knowledge of all client specific processes and procedures.
• Ensure Customer and Stakeholders Satisfaction
• Work with Team Members to capture changes/updates in process and accordingly update documents to be in alignment.
• Understand client expectations and requirements and act as a communication channel between the center and the global teams.
• Participate in periodic internal and external reviews and resolve any issues relating to business controls guidelines.
• Provide training and refresher process trainings to members of the team
• Formulate strategies and execute plans to move up the value chain.
• Contribute to engagement profitability through efficient management of resource and expense
• Ensure audit readiness of all process documents.
• Assume additional responsibilities as assigned by reporting manager.
• Proficient with MS PowerPoint/MS Word/MS Excel to be able to maintain account specific reports and team trackers.
• Work with Stakeholders and Management efficiently
• Positive Attitude, Planning, Curiosity, Self-discipline, Ability to work in North America time zone (8.30 PM to 5.30 AM IST)

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Minimum 5-8 years of experience in Procurement domain
• Experience in performing duties as Procurement Professional with end to end knowledge in the S2O and P2P cycles and having good understanding of ERP tools for Global Organizations
• Good Communication skills
• Comprehensive commercial procurement and client facing or consulting experience
• Virtual client facing skills
• Proficient in Microsoft Office Suite
• Preference for North America Client facing Procurement Resources

Skills required - Someone who possesses the following at a minimum: strong communication skills both written and verbal, ability to multi task, Client facing skills, strong organization skills, attention to detail, Good presentation skills & procurement background.

Preferred technical and professional experience

• Minimum 5-8 years of experience in Procurement domain
• Experience in performing duties as Procurement Professional with end to end knowledge in the S2O and P2P cycles and having good understanding of ERP tools for Global Organizations
• Good Communication skills
• Comprehensive commercial procurement and client facing or consulting experience
• Virtual client facing skills
• Proficient in Microsoft Office Suite
• Preference for North America Client facing Procurement Resources

Skills required - Someone who possesses the following at a minimum: strong communication skills both written and verbal, ability to multi task, Client facing skills, strong organization skills, attention to detail, Good presentation skills & procurement background.

ABOUT BUSINESS UNIT

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

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ABOUT IBM

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IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Bangalore, India

Job ID: IBM-64662

Employment Type: OTHER

Posted: 2026-01-07T18:48:26