Process Intelligence - Sr. Managing Consultant

Introduction

About the Role
IBM's fast-growing Process Intelligence Practice is seeking a Senior Manager to lead and expand our capabilities across go-to-market (GTM), delivery, and offering development. This is a strategic leadership role for a seasoned professional with deep expertise in process intelligence, process mining, and business transformation. You will be instrumental in shaping IBM's approach to helping clients unlock value through data-driven process insights and automation.

Why Join IBM
At IBM, you'll be part of a global network of innovators driving digital transformation. The Process Intelligence Practice is at the forefront of helping clients reimagine operations through data-driven insights. You'll have the opportunity to shape offerings, influence strategy, and lead high-impact initiatives across industries.

Your role and responsibilities

Key Responsibilities
Go-to-Market (GTM) Leadership

• Develop and execute GTM strategies for process intelligence solutions across industries and regions.
• Partner with IBM sales, marketing, and alliance teams to identify target markets, define messaging, and drive client engagement.
• Represent the practice in client briefings, industry events, and thought leadership forums.

Delivery Excellence

• Lead complex process intelligence engagements, ensuring successful delivery and measurable business outcomes.
• Oversee multidisciplinary teams including consultants, data analysts, and technology specialists.
• Guide clients in leveraging process mining tools (e.g., Celonis, SAP Signavio, IBM Process Mining) and integrating insights into transformation programs.
• Ensure delivery quality, client satisfaction, and adherence to IBM's methodologies and standards.

Offering Development

• Collaborate with global teams to design, refine, and scale IBM's process intelligence offerings.
• Identify emerging trends and technologies to evolve the practice's portfolio and capabilities.
• Develop frameworks, accelerators, and best practices to drive consistency and innovation across engagements.
• Contribute to internal training and enablement materials to build practice-wide expertise.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Required Qualifications

• 7-10 years of experience in process intelligence, process mining, business process management, or operational excellence.
• Proven track record in managing large-scale transformation or analytics projects.
• Strong understanding of process mining platforms and data analytics.
• Demonstrated success in developing GTM strategies and leading client delivery.
• Exceptional communication, stakeholder management, and leadership skills.
• Experience working in consulting or professional services environments.

Preferred technical and professional experience

Preferred Qualifications

• Experience with tools such as Celonis, SAP Signavio, IBM Process Mining, or similar platforms.
• Background in industry-specific process improvement (e.g., financial services, manufacturing, healthcare).
• Familiarity with automation technologies (RPA, AI, workflow orchestration).
• MBA or advanced degree in business, data analytics, or related field.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Client-provided location(s): New York, NY

Job ID: IBM-73395

Employment Type: OTHER

Posted: 2025-12-04T18:54:32