Principal ServiceNow Solution Architect

Introduction

We are seeking a highly experienced Principal ServiceNow Solution Architect to lead enterprise-level transformations and deliver world-class digital solutions. This role requires deep technical expertise, strategic insight, and strong client engagement skills. The ideal candidate holds a ServiceNow Certified Technical Architect (CTA) certification, multiple Certified Implementation Specialist (CIS) credentials, and fluency in Arabic and English.

Your role and responsibilities

Key Responsibilities:

• Lead the solution architecture and design for large-scale ServiceNow implementations across ITSM, ITAM, HRSD, CSM, and other modules.

• Collaborate with business leaders and technical teams to translate strategic objectives into effective ServiceNow solutions.

• Define architecture roadmaps, governance standards, and best practices for scalable platform performance.

• Oversee end-to-end solution delivery, ensuring quality, alignment, and business value.

• Mentor and guide technical teams and architects to continuously elevate delivery standards.

• Partner with stakeholders to identify opportunities for automation and process optimization across the enterprise.

• Stay current with ServiceNow releases and innovations to proactively drive platform advancements.

Required education

None

Preferred education

Bachelor's Degree

Required technical and professional expertise

• ServiceNow Certified Technical Architect (CTA) certification (mandatory).

• Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., ITSM, HRSD, CSM, ITAM, SPM).

• Proven experience leading ServiceNow solution architecture for enterprise clients.

• 10+ years of ServiceNow experience, including multiple full lifecycle implementations.

• Strong understanding of integration frameworks, data modeling, and security best practices.

• Fluent in Arabic and English, with excellent communication and presentation skills.

• Based in or willing to relocate to Saudi Arabia.

Preferred technical and professional experience

• Experience in large-scale digital transformation programs in the Middle East.

• Familiarity with ITIL, Agile, and DevOps methodologies.

• Strong leadership skills with the ability to influence and engage at executive levels.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

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