Principal Business Systems Analyst - Order and Customer

Introduction

At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Your role and responsibilities

About the Job:

The IT Order to Revenue Delivery team is seeking a highly motivated and experienced Principal Business Systems Analyst (BSA) to join our Order to Revenue value stream delivery team, with a dedicated focus on enhancing and optimizing our customer account data capabilities and associated data products. In this role, you will be instrumental in bridging the gap between business needs and technology solutions, focusing on optimizing our order management processes and managing critical customer information. You will collaborate with various teams to gather requirements, design solutions, and ensure successful implementation of systems and processes that enhance efficiency and accuracy in our order management and customer data operations. The successful candidate will work closely with cross-functional teams, leveraging their expertise in industry best practices around customer data and ERP systems within an enterprise environment utilizing Oracle EBS, Snowflake, and Atlan. While the posted location is Cork, Ireland, candidates in North America are also encouraged to apply.

What you will do:

• Obtain a deep understanding of relevant business area(s) to be able to recommend solutions and build high-quality requirements.

• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• Understand technical options, limitations, costs, and risks. Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Translate conceptual user requirements into clear, detailed functional requirements.
• Work with business and delivery teams to prioritize requirements.
• Manage requirements scoping throughout the delivery process.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions, and escalate issues where appropriate.
• Create artifacts as appropriate, including business case documentation, scope documentation, and process flows.
• Define and document data flows, data transformations, and data integrity rules related to order data and customer information.
• Develop and support the execution of test plans, test cases, and scenarios to ensure the quality and accuracy of solutions.
• Mentor and guide junior analysts, sharing best practices, and fostering a collaborative environment.

Required education

Bachelor's Degree

Required technical and professional expertise

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• 5+ years of experience as a Business Systems Analyst, with a strong focus on order and customer data.
• Strong analytical and problem-solving skills, with the ability to translate complex business problems into clear and actionable solutions.
• Excellent communication (written and verbal) and interpersonal skills, with the ability to effectively interact with all levels of the organization.
• Proficiency in creating detailed documentation, including functional specifications, process flows, and data models.
• Experience with Agile development methodologies (Scrum, SaFE) and agile planning tools such as Jira.
• Ability to lead and facilitate discussions, negotiate scope, and drive consensus among stakeholders.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Strong problem resolution, negotiation, and influencing skills.
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
• Experience with SQL for data querying and analysis is highly preferred.
• Familiarity with data privacy regulations (e.g., GDPR, CCPA) is a plus.
• In-depth understanding of customer data management and data governance principles.
• Experience with the technology industry, and in particular around software subscriptions.

Preferred technical and professional experience

n/a

ABOUT BUSINESS UNIT

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Cork, Ireland

Job ID: IBM-85469

Employment Type: OTHER

Posted: 2026-01-13T18:53:28