Network Support Engineer

Your role and responsibilities

Network Support Engineer, IBM Corporation, Dallas, TX (Up to 40% telecommuting permitted):

• Automate and debug common network function.
• Answer detailed technical questions relating to Cisco branded and Juniper branded routing and switching.
• Determine and pinpoint design faults in pre-sales and post-sales scenarios.
• Maintain and update environments, dependencies, and Application Programming Interface (APIs) as required.
• Work on Webex's and live troubleshooting.
• Iterate on existing dashboarding and triage processes.
• Debug proprietary provisioning automation issues with partner teams.
• Resolve issues involving VMWare-branded NSX implementations.
• Troubleshoot direct link product using BGP application settings.
• Resolve issues with OSPF and OSPF distribution.
• Analyze MSTP design and break fix any operational issues as needed.
• Locate and resolve issues involving gateway technologies.
• Debug routing issues between service providers.
• Utilize: Routing Protocols (Multi-Label Packet Switching (MPLS), RSVP, LDP, MPLS traffic switching); Switching Protocols (VXLAN); Security Protocols (IPsec VPN, MSS, MTU, and GRE); Python, IDEs, JunOS, Wireshark.

Required: Bachelor's degree or equivalent in Computer Science, Engineering or related and two (2) years of experience as a Network Engineer or related. Two (2) years of experience must include utilizing Routing Protocols (Multi-Label Packet Switching (MPLS), RSVP, LDP, MPLS traffic switching); Switching Protocols (VXLAN); Security Protocols (IPsec VPN, MSS, MTU, and GRE); Python, IDEs, JunOS, Wireshark. $113715 to $142800 per year. Full time. V203.

Required education

Bachelor's Degree

Required technical and professional expertise

Bachelor's degree or equivalent in Computer Science, Engineering or related and two (2) years of experience as a Network Engineer or related. Two (2) years of experience must include utilizing Routing Protocols (Multi-Label Packet Switching (MPLS), RSVP, LDP, MPLS traffic switching); Switching Protocols (VXLAN); Security Protocols (IPsec VPN, MSS, MTU, and GRE); Python, IDEs, JunOS, Wireshark.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

Client-provided location(s): Dallas, TX

Job ID: IBM-55083

Employment Type: OTHER

Posted: 2025-08-26T18:47:52