IT Network Operations Specialist

Introduction

The IT Network Operations Specialist will be responsible for monitoring, supporting, and maintaining enterprise network operations to ensure optimal performance and availability. This role requires foundational knowledge of network technologies, hands-on experience with switching/routing or firewall systems, and the ability to perform basic monitoring and incident response. The ideal candidate will work closely with senior engineers to troubleshoot issues and maintain a secure and reliable network environment.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

• Monitor network performance and availability using standard tools and dashboards.
• Perform basic monitoring and assist in incident response for network-related issues.
• Support configuration and maintenance of Switching/Routing OR Firewall devices.
• Troubleshoot connectivity problems and escalate complex issues as needed.
• Document network incidents, resolutions, and operational procedures.
• Collaborate with IT teams to ensure compliance with security and operational standards.
• Participate in scheduled maintenance and network upgrade activities.

Required education

Bachelor's Degree

Required technical and professional expertise

• 1-5 years of experience in network operations or support roles.
• Strong understanding of foundational networking concepts (TCP/IP, VLANs, subnets).
• Hands-on experience with Switching/Routing OR Firewall technologies (Cisco, Palo Alto, etc.).
• CCNA certification (or actively pursuing).
• Familiarity with network monitoring tools and basic troubleshooting techniques.
• Ability to respond to incidents promptly and follow escalation procedures.
• Good communication and problem-solving skills.

Preferred technical and professional experience

• Exposure to network security principles and firewall policies.
• Experience with VPNs and remote access solutions.
• Familiarity with cloud networking (AWS, Azure) and hybrid environments.
• Knowledge of ITIL processes and incident management frameworks.
• Interest in pursuing advanced certifications (CCNP, etc.).

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

Client-provided location(s): Guadalajara, Mexico

Job ID: IBM-78914

Employment Type: OTHER

Posted: 2025-12-12T19:02:17