Global Training Manager (Talent Operations)

Your role and responsibilities

Role and Responsibilities:



As a Global Training Manager you will work closely with our BPO accounts to provide training support and ensure our teams have the skills to deliver best in class service to our clients.

You are part of a team learning specialists that are responsible for providing a standard of talent development & training to all our Talent Operations and HR & Employee Operations Delivery teams.

As a Global Training Manager, your primary focus will be on delivering, facilitating, and creating training materials related to the accounts you support. Additionally, you will assist in researching, documenting, and creating non-technical educational materials to enhance the overall learning experience for the teams involved in the transition process.

Key Responsibilities:

Training Material Development

- Design and develop comprehensive training materials that cover the essential aspects of the accounts you support

- Create engaging and informative content to facilitate the understanding of IBM's processes, tools, and best practices

- Develop both technical and non-technical training materials to cater to different learning needs and skill levels

Training Facilitation

- Conduct training sessions for the teams involved in the account transition process (eg. Train the Trainer sessions, onboarding trainings, etc.)

- Facilitate interactive workshops and discussions to encourage knowledge sharing and collaboration

- Adapt your presentation style to suit the audience and ensure clear communication of key concepts

Project Management and Reporting

- Lead and manage training-related projects, ensuring timely delivery and alignment with global transition timelines

- Develop training plans and coordinate resources across geographies and functions

- Work closely with cross-functional teams, including account managers, technical experts, and subject matter experts

- Ensure effective communication and coordination among all stakeholders involved in the account transition process

- Proactively identify and address any challenges or roadblocks that may hinder the success of the transition

- Create and maintain dashboards or reports to track training effectiveness, completion rates, and stakeholder feedback

Continuous Improvement

- Gather feedback from the transitioning teams and stakeholders to identify areas for improvement

- Continuously update and refine the training materials based on the evolving needs of the accounts and the organization

- Stay up to date with the latest industry trends and best practices related to service transitions and training methodologies

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Previous experience as a trainer, subject matter expert, or related position within TA or HR & Employee Operations
• Experience with BPO and BPO technologies and best practices

• Excellent presentations skills including the capability to adjust style and content to varying audiences

• Excellent computer skills, Microsoft Office Suite (Word, PowerPoint, and Excel) and collaborative tools especially Monday.com and Mural.

• Able to multitask, prioritize, and manage time efficiently

• Excellent team building and project management skills with the ability to work on multiple projects across different teams
• Ability to mentor and lead
• Excellent verbal and written communication skills
• Able to analyse problems and strategize for better solutions
• Ability to work independently and problem solve

• Client relationship management skills

• Willing to work on a shifting schedule, depending on the supported account's location

Preferred technical and professional experience

Experience with training needs assessments, employee surveys, and training program development

Knowledge of Talent Operations and Learning technologies and platforms

Experience with project management methodologies and tools

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Bangalore, India

Job ID: IBM-76532

Employment Type: OTHER

Posted: 2025-11-28T18:47:01