Delivery Consultant Manager

Introduction

Joining the IBM Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best running and growing their business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators-always willing to help and be helped-as you apply passion to work that will positively impact the world around us.

Your role and responsibilities

As a Delivery Consultant Manager, you will lead a team of consultants and work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with clients' strategic goals. In this leadership role, you will combine technical expertise with strong people management skills to ensure world-class delivery, while fostering a culture of collaboration, accountability, and continuous improvement.

You will leverage your consultative skills, such as problem-solving methodologies, strategic communication, and service orientation, while guiding your team to achieve operational excellence. As part of IBM Technology Expert Labs, a team that is client-focused, courageous, pragmatic, and technical, you will not only collaborate with clients to optimize and trailblaze new solutions but also mentor and develop your team to deliver exceptional results.

If you are passionate about driving client success while developing high-performing teams, this role is for you. A 'day-in-the-life' of this opportunity may include, but not be limited to...

• Providing leadership and direction to delivery consultants, ensuring alignment with project objectives, timelines, and quality standards.
• Understanding clients' main challenges and guiding your team to develop solutions that deliver true business value across design, development, integration, implementation, migration, and product support phases.
• Creating and executing agile delivery plans, overseeing installation, provisioning, testing, migration to production, and day-two operations.
• Conducting and facilitating technical solution workshops, while ensuring team readiness and capability building.
• Building and maintaining strong relationships at all levels, navigating challenging discussions to reach healthy resolutions.
• Driving team performance and growth, fostering a culture of self-motivation, curiosity, and initiative, and enabling consultants to navigate data and people to find answers and present solutions.
• Promoting collaboration and communication across clients, partners, and IBM teams, ensuring transparency and alignment throughout the delivery lifecycle.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Provide strategic guidance and situational coaching to services delivery teams, ensuring successful adoption of complex, enterprise-grade technology solutions.
• Demonstrate mastery in deal coaching and influence key decision-making processes to drive client success.
• Cultivate a high-performing, growth-oriented, and candid team culture that aligns with IBM's values and business objectives.
• Apply deep practical expertise in Data Platform and Automation, with a strong understanding of enterprise interconnectivity across IBM's technology portfolio.
• Oversee financial performance, including profit and loss management, to ensure sustainable business outcomes.

Preferred technical and professional experience

• Extensive hands-on experience with the watsonx product family, including implementation, integration, and optimization in enterprise environments.
• Working knowledge of leading cloud platforms, such as AWS, Microsoft Azure, and Red Hat OpenShift, with practical experience in hybrid and multi-cloud deployments.
• Proficiency in modern development and automation technologies, including:
• Programming and scripting languages: Java, Python, Shell scripting, Perl
• Containerization and orchestration: Kubernetes, Containers
• Ability to apply these skills in designing and delivering scalable, secure, and high-performing solutions.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Alajuela, Costa Rica

Job ID: IBM-82434

Employment Type: OTHER

Posted: 2025-12-19T18:48:42