Delivery consultant

Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.

Your role and responsibilities

The Software Expert Labs Delivery Consultant is responsible for delivering high-value, expert-level software services to IBM clients. The role focuses on designing, implementing, optimizing, and supporting IBM software solutions while ensuring customer success, technical excellence, and contractual compliance.
1. Customer Engagement & Delivery

• Deliver expert consulting services aligned with IBM Expert Labs methodology.
• Understand customer business objectives and translate them into technical solutions.
• Lead or contribute to complex software implementations, upgrades, and migrations.
• Act as a trusted technical advisor during the engagement lifecycle.

2. Technical Expertise

• Provide deep technical expertise across IBM software platforms (e.g., Automation, Data, Integration, Security).
• Perform architecture design, configuration, troubleshooting, and performance tuning.
• Resolve complex technical issues and lead root cause analysis.
• Ensure solutions follow IBM best practices and reference architectures.

3. Project Execution

• Deliver work packages according to Statement of Work (SoW), scope, and timelines.
• Contribute to project planning, estimates, and technical risk management.
• Collaborate with project managers, architects, and cross-functional teams.

4. Quality & Governance

• Ensure deliverables meet IBM quality standards and customer expectations.
• Maintain accurate documentation, knowledge transfer, and handover artifacts.
• Support audits, compliance, and governance requirements.

5. Collaboration & Enablement

• Mentor junior consultants and support skill development within the team.
• Collaborate with IBM product teams, support, and sales when needed.
• Share knowledge and reusable assets across Expert Labs engagements.

6. Customer Success & Value Realization

• Drive customer adoption and value realization of IBM software.
• Proactively identify risks and improvement opportunities.
• Support long-term customer relationships and repeat engagements.

Required education

Bachelor's Degree

Required technical and professional expertise

Technical Skills

• Experience with IBM software solutions (one or more domains).
• Good understanding of enterprise architectures, cloud, and hybrid environments.
• Hands-on experience with Linux, networking, security, and automation concepts.
• Ability to troubleshoot complex, multi-layered environments.

Professional Skills

• Strong communication and stakeholder management skills.
• Ability to work independently in customer environments.
• Structured problem-solving and analytical mindset.
• Experience working under contractual and delivery constraints.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Cairo, Egypt

Job ID: IBM-82008

Employment Type: OTHER

Posted: 2025-12-30T18:47:01