CSR Manager

Your role and responsibilities

IBM Impact Role:
Giving and Volunteerism Program Manager

• Manage IBM's Global Employee Impact giving and volunteer program to deliver consistent, high-impact volunteer experiences globally.
• Develop and maintain toolkits, onboarding materials, and standardized procedures to support and scale volunteer coordination.
• Drive the planning and execution of flagship campaigns including Month of Impact, Week of Impact,
• Support volunteer engagement at tentpole and corporate events, ensuring seamless integration and meaningful participation.
• Conduct program reviews to ensure program integrity and efficiency
• Support IBM's Volunteer Champion Program, fostering a global network of employee champions to drive grassroots volunteerism and community engagement.
• Develop onboarding, training, and engagement resources to equip champions with tools to lead local initiatives aligned with IBM's social impact goals.
• Design and implement scalable toolkits, campaign assets, and communications to ensure consistent execution across geographies.
• Collaborate with internal stakeholders and nonprofit partners to align with IBM's strategic focus areas, especially education and skilling.
• Support the expansion of IBM's volunteer initiatives in education and skilling, including AI literacy and STEM mentoring
• Identify opportunities to scale successful local programs globally, leveraging data, feedback, and cross-functional collaboration.
• Track and analyze program performance
• Report on project progress against defined KPIs, providing regular status updates to senior leadership and other stakeholders.
• Manage project budgets and resource allocation, monitoring spending to ensure all projects are delivered within financial and strategic objectives.
• Facilitate meetings, create agendas, record meeting minutes, and ensure timely follow-up on action items.

• Create signature volunteer program aligned to IBM's broader skilling and education program
• Cultivate partnerships to amplify impact.
• Design and evaluate local engagement pilots, measuring outcomes and scale
• Collaborate across business units to expand engagement strategies.
• Manage vendor relationships and special projects related to programming and engagement

• 5-10 years of experience in volunteer program management, nonprofit, university or corporate social responsibility.
• Bachelor's degree preferred
• Strong technical, organizational and project management skills with the ability to juggle multiple initiatives
• Excellent written and verbal communication and relationship-building skills
• High attention to detail and ability to work independently in a dynamic, matrixed and fast-paced environment.

• 5-10 years of experience in volunteer program management, nonprofit, university or corporate social responsibility.
• Bachelor's degree preferred
• Strong technical, organizational and project management skills with the ability to juggle multiple initiatives
• Excellent written and verbal communication and relationship-building skills
• High attention to detail and ability to work independently in a dynamic, matrixed and fast-paced environment.