Client Service Manager

Introduction

• Definir y liderar la estrategia tecnológica de la compañía alineada con los objetivos de negocio.
• Identificar oportunidades para mejorar procesos, productos y herramientas de TI mediante la automatización y el uso de tecnologías emergentes.
• Impulsar la adopción de Inteligencia Artificial y analítica avanzada para lograr eficiencias operativas, reducción de costos y ventaja competitiva.
• Supervisar el diseño, desarrollo e implementación de soluciones tecnológicas escalables y seguras.
• Garantizar la evolución y modernización de la arquitectura tecnológica (cloud, integración, aplicaciones, ciberseguridad).
• Coordinar equipos multidisciplinarios de desarrollo, infraestructura, datos y soporte técnico.
• Gestionar relaciones con proveedores tecnológicos, socios estratégicos y consultores externos.
• Evaluar y priorizar iniciativas tecnológicas mediante análisis de impacto, costo y retorno de inversión (ROI).
• Asegurar la continuidad operativa y el cumplimiento de estándares de seguridad y gobernanza tecnológica.
• Liderar proyectos de transformación digital y cambio organizacional.

Your role and responsibilities

• Crear un roadmap tecnológico de mediano y largo plazo para acelerar la eficiencia y la innovación.
• Promover una cultura de evolución digital, automatización y experimentación.
• Desarrollar prácticas de gestión de datos, calidad de la información y uso responsable de IA.
• Definir métricas para medir impacto tecnológico en eficiencia, productividad y competitividad.
• Gestionar el presupuesto del área de tecnología, optimizando costos y maximizar el valor entregado.
• Liderar iniciativas de mejora continua en productos, plataformas y operaciones.
• Garantizar que las soluciones tecnológicas cumplan con requisitos regulatorios y políticas internas.
• Supervisar la implementación de herramientas que mejoren la experiencia del cliente y usuario interno.

Required education

Associate's Degree/College Diploma

Preferred education

Associate's Degree/College Diploma

Required technical and professional expertise

Profesional en Administración de Empresas, Ingeniería de Sistemas, Ingeniería Industrial o carreras afines, con certificaciones en ITIL y Gerencia de Proyectos. Los candidatos deben tener formación complementaria en transformación digital, metodologías ágiles, ciberseguridad o gestión estratégica de servicios de TI.(especialización)

Preferred technical and professional experience

• Especialización en innovación y herramientas de tecnologia.
• Conocimiento sólido en arquitectura tecnológica, infraestructura cloud (Azure, AWS, GCP) y modernización de aplicaciones.
• Experiencia en implementación de soluciones de Inteligencia Artificial, machine learning, automatización e integración de datos.
• Dominio de metodologías ágiles (Scrum, Kanban) y DevOps.
• Experiencia en gestión de ciberseguridad y riesgos tecnológicos.
• Capacidad para evaluar y seleccionar tecnologías emergentes que impulsen la eficiencia y la innovación.
• Conocimiento de plataformas, APIs, integración, ERPs y herramientas de análisis de datos.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Bogota, Colombia

Job ID: IBM-78426

Employment Type: OTHER

Posted: 2025-12-04T18:54:36