Business Analyst - IT Business Unit
Introduction
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
We are seeking a detail-oriented and highly skilled Business Analyst to join our IT Business Unit. In this role, you will be responsible for collaborating with cross-functional teams, gathering and analyzing business requirements, documenting processes, and creating clear and concise documentation. Strong writing abilities and proficiency in creating visual diagrams are essential.
Key Responsibilities
- Gather and analyze business requirements from stakeholders through interviews, workshops, and other elicitation techniques
- Create clear and concise business process documentation, including standard operating procedures (SOPs), process flows, and user guides
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- Produce high-quality technical writing, such as functional specifications, system documentation, and knowledge base articles
- Collaborate with subject matter experts to understand complex systems and processes
- Develop visual diagrams and process flows using tools like Visio or draw.io to facilitate understanding
- Assist in the implementation and testing of new systems and processes.
- Support agile methodologies, including Scrum and Kanban, using tools like Jira
- Contribute to the maintenance and improvement of ServiceNow IT support and knowledge base systems.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Bachelor's degree in Business Administration, Computer Science, or a related field
- Strong written and verbal communication skills
- Proficiency in business writing, technical writing, and documentation
- Ability to create clear and effective visual diagrams using tools like Visio or draw.io
- Strong analytical and problem-solving skills
- Excellent attention to detail and organizational skills
- Ability to work collaboratively in a team environment
Preferred technical and professional experience
- Experience in an IT or technology-related field
- Knowledge of process improvement methodologies (e.g., Lean, Six Sigma)
- Familiarity with agile project management principles and practices
- Publishing experience (e.g., articles, blogs, or whitepapers)
- Experience with Atlassian suite, including Jira, Confluence, and Agile/Kanban methodologies
- Familiarity with ServiceNow IT support and knowledge base systems.
If you are a skilled writer with a passion for technology and process improvement, we encourage you to apply for this exciting opportunity.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
All our positions are eligible for people with disabilities PwD or rehabilitated.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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