Claude Enablement Lead

Primary Work Address: 4000 Jones Bridge Road, Chevy Chase, MD, 20815

Current HHMI Employees, click here to apply via your Workday account.

HHMI is focused on supporting and moving science forward in a variety of different ways ranging from conducting basic biomedical research, empowering educators, inspiring students, developing the next generation of scientists - even stretching into film and media production. Our Headquarters is in the greater Washington, DC metro area and is home to over 300 employees with expertise in investments, communications, digital production, biomedical sciences, and everything in between. The work housed here supports and augments the groundbreaking research conducted in HHMI labs across the nation. As HHMI scientists continue to push boundaries in laboratories and classrooms, you can be sure that your contributions while working here are making a difference.

Role Overview:

This role sits at the center of how HHMI turns AI access into AI capability.

As the Claude Enablement Lead, you will serve as HHMI's enterprise product expert and central coordination point for Claude's suite of AI tools. You will lead the Institute's enablement, support, and adoption efforts across Janelia Research Campus and Headquarters, ensuring employees can use Claude confidently, safely, and effectively in their day-to-day work.

You will actively shape how Claude is used across the organization. You will translate product releases into practical guidance. You will convert recurring friction into scalable resources. You will partner with IT, governance, and vendor stakeholders to ensure alignment and responsible implementation.

This role reports to the Director, AI Enablement within the EverydayAI Accelerator team in the Office of the President, and supports both Janelia Research Campus and Headquarters. This person will follow a hybrid working arrangement.

Why This Role Matters:

Behind every breakthrough at HHMI is an Institute that operates effectively enough to make that breakthrough possible. Strengthening how we work directly increases the impact our scientists can have, and building AI fluency with tools such as Claude is an important part of that effort.

This role serves as the enablement and coordination backbone for Claude at HHMI. By providing trusted expertise, structured adoption, and coordinated routing across IT, governance, and Anthropic, this role turns tool access into a sustained organizational capability.

Who Thrives in This Role:

This role is well-suited for someone who takes pride in being the person others rely on. You are comfortable operating in a fast-moving environment where features evolve and use cases are still emerging. You build deep product knowledge, explore new releases early, and develop practical judgment about where capabilities add value. That clarity is why others trust your guidance.

You are equally effective with beginners and experienced users, adjusting your approach to support everything from prompting fundamentals to advanced Cowork workflows.

You are proactive, organized, and steady. You host office hours, share practical resources, track issues through resolution, and keep documentation current. You identify patterns in recurring friction and build scalable solutions that improve the experience for everyone.

What This Role Will Do:

Coordination, Adoption, and Rollout

• Serve as the central intake and coordination point for all Claude-related requests across HHMI, including triage, routing, escalation, and resolution tracking.
• Lead Institute-wide onboarding and structured enablement programs, including foundational prompting, advanced workflows, office hours, and targeted outreach to sustain adoption momentum.
• Track adoption and utilization trends, identify underuse patterns, and implement targeted interventions to increase measurable impact.

• Troubleshoot across Claude surfaces and approved connectors using a structured diagnostic approach, escalating to IT, governance, or Anthropic as appropriate.
• Advise teams on practical, high-value workflows aligned to their operational context, partnering with the Director, AI Enablement on higher-complexity engagements.
• Monitor and evaluate new Claude product releases, feature updates, and capability expansions as they are announced, maintaining current expertise across the full Claude ecosystem to serve as HHMI's authoritative internal source on platform developments.
• Brief leadership, the EverydayAI Accelerator team, and cross-functional stakeholders on significant product changes, assessing their relevance and potential impact for HHMI workflows and recommending adoption strategies that align with Institute priorities and governance standards.

• Build and maintain HHMI-specific quick-start guides, troubleshooting documentation, prompt libraries, workflow templates, and recommended usage patterns.
• Maintain a "release-to-enable" pipeline by testing new Claude features upon launch, documenting strengths and limitations, and rapidly updating internal guidance.

• Support setup and safe use of approved connectors (e.g., Microsoft 365), including explaining data access models and permission implications.
• Partner with TSM and administrators when configuration requires administrative oversight.
• Provide clear guidance on connector types, access models, and appropriate usage across Claude surfaces. Reinforce safe usage practices for agentic workflows, particularly regarding Cowork's file and tool access model.
• Promote responsible AI practices aligned with HHMI governance standards.

• Coordinate with TSM and the EverydayAI Accelerator team to ensure alignment with enterprise technology services.
• Serve as the primary enterprise contact with Anthropic for enterprise support cases, issue escalation, and product feedback.
• Provide regular reporting to the Director, AI Enablement on adoption trends, support themes, emerging risks, and recommended actions.
• Track cross-functional dependencies and ensure follow-through to resolution.

• Bachelor's degree or equivalent combination of education and relevant experience.

• At least two years of experience in technology enablement, product support, training, or similar enterprise-facing roles, including demonstrated success designing and delivering programs with measurable adoption impact.
• Minimum 6 months of hands-on Claude experience, with demonstrated depth in applying the platform to real workflows in an enterprise setting. Experience should reflect active, applied use, not casual experimentation.
• Experience operating in fast-moving product environments with frequent feature releases.
• Experience building scalable documentation, knowledge bases, runbooks, and reusable templates.
• Experience partnering cross-functionally with IT, governance, and vendor stakeholders preferred.

• Strong hands-on proficiency with Claude surfaces relevant to HHMI, with the ability to stay current as features evolve and new capabilities are released.
• Working knowledge of connectors and enterprise integrations, including how Claude interacts with external tools and data, and the ability to guide users on appropriate access and permission practices.
• Strong troubleshooting and diagnostic skills, with disciplined documentation habits and clear escalation judgment when issues require vendor or technical support.
• Excellent written and verbal communication skills, including live training, small group facilitation, and creation of clear, practical documentation.
• Strong organizational skills, including queue management, follow-through, prioritization, and ongoing knowledge base maintenance.
• Ability to build credibility and visibility as a trusted product lead, serving as a clear point of contact and advocate for Claude across the Institute.
• Solid understanding of responsible AI practices, data handling considerations, and enterprise governance expectations.
• Ability to translate rapidly evolving product features into clear, practical guidance.
• Basic scripting, automation, or workflow tooling skills to support lightweight analysis and reporting preferred.