Senior General Manager

Dedicated to innovative placemaking, Howard Hughes Communities is the real estate platform of Howard Hughes Holdings Inc. (NYSE: HHH) and is recognized for its ongoing commitment to design excellence and to the cultural life of its communities. Building on that foundation, we foster a culture of curiosity that empowers every employee to shape their own story within our organization.

About the Role

We are currently recruiting a Senior General Manager for our Ward Village commercial assets in Honolulu, Hawaii. Ward Village, a Howard Hughes master-planned community, is a 60-acre master-planned community in the heart of Honolulu, located between downtown and Waikīkī, along O'ahu's south shore. Honoring the distinct history of its land, Ward Village is at the forefront of sustainable community development - integrating dynamic architecture, local culture, and public open space. At full build-out, the community will include approximately one million square feet of unique retail and thousands of homes, in what Architectural Digest named "Best-Planned Community in the United States."

The Senior General Manager is responsible for the physical and fiscal operations of the commercial assets in Ward Village and Kewalo Harbor. This position directly supervises multiple employees (Operations Manager, Property Coordinators, Receptionist) and reports directly to the Senior Vice President of National Asset Management & Operations.

What You Will Do

• Actively participate in leadership forum for overall master plan development with a focus on the property management of its commercial assets.
  
• Support leasing and marketing efforts to grow the tenant base.
  
• NOI accountability, preparation of and review and approval of all recurring financial reports, budgets, reforecasts, billings, capital expenditures program, etc.
  
  • Actively collect rents and control delinquencies, determine and recommend legal action for any tenant / lease defaults and work with internal and external legal teams on lawsuits or other legal matters
    
  • Monitor operational expenses and continuously explore opportunities to raise service levels, promote sustainability, and/or reduce costs.
    
  • Work with Corporate Leasing representatives and outside brokers in securing short term and long-term tenant leases and renewals.
    
  • Ensure proper financial and administrative controls are effectively implemented.
    
  • Prepare annual budget business plan to include goals, objectives, and financial analysis. Work with accounting and oversee revenue and expense inputs and overall annual budget.
    
  • Provide input, review and approve quarterly reforecast.
    
• Present financial and business planning (on behalf of Asset Management and Property Management) to the executive team and on investor/partner tours.
  
• Maintain direct accountability and ownership for physical appearance of all assets.
  
  • Regularly and frequently walk the various commercial areas to inspect overall cleanliness and safety of the property.
    
  • Immediately address and mitigate any safety issues that may result in increased risk to the property owner.
    
  • Implement Capital Projects program (5-year capital budget, planning, execution, completion, closing)
    
  • Responsible for the overall direction and management of the fire/life safety program.
    
  • Work with Tenant Coordination team on new tenant build outs, capital projects, and other tenant or property-related work.
    
  • Oversight of all operating third-party contracts and vendors (e.g. janitorial, maintenance, landscaping, security)
    
• Coordinate with association management staff and the Ward Village Owners Association with an understanding of allocations, roles and responsibilities according to condominium documentation.
  
• Execute transition plans of existing commercial assets for development of residential condos to include termination of existing leases, tenant relocations, property closures, construction coordination, on-boarding of new assets.
  
  • Work with the Development team as it relates to physical impacts to the various commercial areas throughout Ward Village. This includes coordination with the Development and Construction teams, and notifications to affected parties and stakeholders.
    
• Partner with tenants to administer leases and other agreements related to the property.
  • Ensure tenant lease provisions are being followed while communicating any issues to Regional President.
    
  • Manage tenant relations and review requests and prepare recommendations for lease committee as it relates to amendments, assignments or rent relief.
    
  • Respond to customer concerns that are received.
    
• Build positive relationships and communication with tenants and stakeholders.

• Bachelor's degree.
  
• Minimum 5-7 years' property management experience in entertainment districts, retail or office, and/or retail management experience.
  
• Working knowledge of Salesforce, Argus, JDE, and/or Hubble is a plus.
  
• Flexible schedule to be available as business requires.
  
• Adept in financial analysis, budgeting and forecasting.
  
• Strong ability to build relationships with tenants and community.
  
• Work and communicate effectively with tenants and contracted services personnel.
  
• Excellent interpersonal skills.
  
• Ability to work with little supervision.
  
• Lead and collaborate with team members.
  
• Handle a dynamic work environment with competing priorities.
  
• A team player who can multi-task and is self-directed.
  
• Excellent verbal and written communication skills.
  
• Build positive working relationships with employees at all levels within the organization.
  
• Exercise sound judgment when making decisions.
  
• Good problem solver and creative thinker.
  
• "Can-do" attitude, pro-active and resourceful.
  
• Proficient with MS Office and Adobe applications.
  

• Competitive 401k plan
  
• Generous PTO policy
  
• Premium medical, dental, and vision coverage
  
• Voluntary benefits for unexpected life events
  
• Student loan assistance and stipends to assist with lifelong learning