Transformer Field Service Leader

The opportunity:

Hitachi Energy Service is a global front-runner in offering reliable, sustainable, and innovative service solutions. As a trusted lifecycle partner, we enable customers and partners to manage assets throughout their lifespan-from installation and commissioning to upgrades, repairs, replacements, and decommissioning. Our services are designed to fit various operations and maintenance (O&M) strategies, available as independent solutions or as part of EnCompass™ partnership agreements. We are dedicated to advancing sustainability and supporting the net-zero transition through our 'Sustain & Decarbonize' efforts.

The TR Field Service Leader oversees and guides a team of Service Engineers and Technicians specializing in transformer installation, commissioning, and maintenance. This role plays a vital part in fulfilling our service strategy and driving organizational growth by ensuring that all service offerings, solutions, and projects are delivered to clients promptly, efficiently, and within budget. Utilizing deep field knowledge and technical proficiency, the Field Service Leader guarantees successful transformer installations, commissioning, and maintenance, enhancing customer satisfaction and promoting business expansion.

How you'll make an impact:

• You will organize, direct, and manage all field service activities related to transformer and high-voltage substation installation and commissioning, both at customer sites and remotely, oversee execution to meet deadlines, maintain quality, control costs, and fulfill client expectations.
• You will assign, schedule, and track work based on project needs, delivery dates, team skills, and workload, optimize resource allocation by effective planning and prioritization.
• You will ensure correct categorization, tracking, and administration of tasks and material supply for field operations.
• You will build strong client relationships and collaborate with local service units and other teams, enhance customer satisfaction, loyalty, and growth by continuously improving based on feedback and Net Promoter Score (NPS) data, champion productivity enhancements within the service team, working alongside operational excellence specialists and apply efficient tools and practices to improve operations and report field findings for product and system improvements.
• You will maintain rigorous adherence to company health, safety, and integrity standards across all field activities, coordinate and lead the service team, encouraging skill development, mentorship, and knowledge sharing to create a high-performing group.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Bachelor's degree in Electrical Engineering.
• Minimum 10 years of hands-on experience with transformer or high-voltage substation installation and commissioning.
• Demonstrated leadership and team management abilities.
• Comprehensive understanding of safety protocols, operational methods, and quality assurance in field service contexts.
• Strong communication, problem-solving, and client relationship capabilities.

• 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus. (Depending on employee's performance result and Business performance).
• 10 days annual leave (Service year 0-5), 15 days annual leave (Service year 6-10), flexible working policy, Flexibility working time.
• Benefit according to local standards: Heath-care insurance benefits to employees and their dependents, annual health checkup, Provident Funds (employees can contribute up to 15%).
• Growth possibility: Learning and development platform, career movement opportunity within organization.
• Possibility to gain experience in international environment.