Technical Support Engineer - Wireless Products
1 week ago• Krakow, Poland
The Opportunity
Join Hitachi Energy as a Technical Support Engineer specializing in Wireless Products and play a key role at the intersection of engineering sales, post-sale consulting, and customer success. In this specialist-role, you will act as a subject matter expert supporting system integrators and utility customers across the full solution lifecycle - from technical pre-sales engagements to post-deployment support. You will work with complex wireless systems, contribute to large-scale projects with limited oversight, and collaborate closely with engineering, product management, and customer teams to deliver reliable, high-quality solutions that support critical energy infrastructure.
How You Will Make an Impact
- Provide advanced technical support for system integrators and utility customers using Hitachi Energy Wireless Solutions
- Debug, analyze, and resolve complex issues to ensure optimal system performance and customer satisfaction
- Support product integration, configuration, and launch activities at customer sites
- Prepare and configure devices for demonstrations, diagnostics, evaluations, and technical briefings
- Perform remote and onsite service work, including equipment assessment and software or hardware upgrades
- Utilize Customer Resolution Management tools to track, escalate, and manage technical issues
- Collaborate with R&D, QA, and product management to improve product quality and customer experience
- Represent Hitachi Energy at industry events, trade shows, and technical conferences
Your Background
- BSc or MSc in Telecommunications, Computer Science, Electronics, or a related technical field
- 3+ years of experience in customer support and testing of network or telecommunication systems
- Strong knowledge of Wi-Fi standards, broadband applications, and IP protocols (IPv4/IPv6/TCP/UDP)
- Advanced Linux skills and familiarity with databases such as MySQL or Oracle
- Excellent communication and interpersonal skills with a collaborative, customer-focused mindset
- Preferred: Experience with 4G/5G, 3GPP specifications, field testing, debugging tools (Wireshark, QXDM), VMware, or CRM system
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More about us
We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.
We can provide more information during the recruitment process.
We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process.
Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully.
Applicable only for Poland location align with local law regulations.
Apply now
Current employees apply here
Client-provided location(s): Krakow, Poland
Job ID: Hitachi_Energy-JID3-186199
Employment Type: FULL_TIME
Posted: 2026-04-04T23:33:15
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- On-Site Gym
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
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