Technical Support Engineer - Wireless Products

How You Will Make an Impact

• Provide technical support for system integrators and utility customers using Hitachi Energy Wireless Solutions
• Debug, resolve, and reproduce critical issues to ensure optimal customer experience
• Support integration and launch of new products at customer sites
• Prepare and configure devices for demonstrations, diagnostics, and application evaluations
• Perform remote and onsite service work, including equipment assessment and field upgrades
• Utilize Customer Resolution Management tools to track and escalate product issues
• Collaborate with developers, QA, and product management to improve solutions
• Participate in industry events, trade shows, and technical conferences to represent the organization

Your Background

• BSc or MSc degree in Telecommunications, Computer Science, Electronics, or a related field
• 3+ years of experience in customer support and testing of network protocols/telecommunication systems
• Strong knowledge of Wi-Fi standards, broadband applications, and host stack protocols (IPv4/IPv6/TCP/UDP)
• Advanced Linux skills and familiarity with database solutions (MySQL, Oracle)
• Excellent communication and interpersonal skills with a collaborative mindset
• Preferred: Experience with 4G/5G technologies, 3GPP specs, field testing, and debugging tools (Wireshark, QXDM)
• Familiarity with VMware setup and CRM tools for customer support is a plus
• Fluent in English; additional languages are an advantage

Apply now

Current employees apply here

Client-provided location(s): Krakow, Poland

Job ID: Hitachi_Energy-JID3-180324

Employment Type: FULL_TIME

Posted: 2026-03-06T23:35:06