Technical Support Engineer - Application Specialist

The opportunity

We are looking for a Technical Support Engineer - Application Specialist to join our global organization. In this role, you will provide advanced technical expertise and consultation to our customers, supporting application-related challenges across power systems and substation automation.

You will work closely with global customers as well as internal functions such as R&D, Application Engineering, Failure Analysis, and After Sales Service, contributing to high-quality solutions and continuous improvement. This is a visible and technically challenging role in an international environment, where your expertise directly supports customer success and operational reliability.

How you'll make an impact

• Provide advanced technical support and consultation for customer application-related issues
• Analyze and troubleshoot complex cases to identify root causes, including incorrect configurations, parameters, and settings
• Resolve high-complexity cases raised through the customer support portal in a professional and efficient manner
• Guide customers on hardware and firmware upgrades as well as application optimization
• Build and maintain strong customer relationships by delivering reliable technical support at a high technical level
• Take ownership of assigned cases and manage priorities in a high-workload, global environment
• Contribute to continuous improvement of processes, tools, and ways of working

• Master of Science or PhD in Electrical Engineering, preferably with a focus on Power Systems
• Minimum 5 years of experience in technical support, application engineering, or a similar role
• Solid experience working in customer support services within an international environment
• Strong knowledge of power systems, protection, and control
• Experience with substation automation and communication protocols such as IEC 61850, Modbus, DNP3, and IEC 103
• Familiarity with IED engineering tools and secondary injection testing (e.g. Omicron)
• Experience in commissioning and testing is considered a merit
• Fluency in English, both written and spoken; additional languages are a plus

• Collective agreement
• Flexible working time
• Healthcare and wellness allowance
• Excellent career opportunities within Hitachi Energy, both in Sweden and globally
• Mentor support during onboarding
• Continuous learning through training and development programs
• A diverse and inclusive workplace with 70+ nationalities represented in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks