Technical Order Management Specialist

The Opportunity

Responsible for providing order management services to clients. Activities include helping clients handle order quoting, order processing, order fulfillment, order review, order entry, order dispatch & support, order payment, etc., for their customers. Ensures timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction. Monitors and resolves order issues and processing errors.

How will you make an impact

• At this level, you not only process orders, but also act as the critical bridge between Sales, Supply Chain, and the End Customer.
• Technical and Commercial Validation: Review that purchase orders match technical quotations, ensuring that commercial terms (Incoterms, payment terms, penalties) comply with business unit policies.
• SAP/Enterprise resource planning Configuration: Monitor the accurate entry of data into the system to ensure that production planning receives the correct information from day one.
• Milestone Management: Monitor manufacturing progress and ensure that billing milestones are met to optimize cash flow. 2. Logistics and Foreign Trade Coordination
• Shipping and Transportation: Coordinate with logistics teams to deliver equipment (often of extraordinary dimensions) and meet agreed-upon deadlines.
• Export Documentation: Ensure that all necessary documentation (letters of credit, certificates of origin, commercial invoices) is accurate to avoid customs delays.
• Complex Problem Resolution and Continuous Improvement
• Backlog Management: Analyze and clear pending orders, identifying supply chain bottlenecks that prevent order completion.
• Claims Management: Act as an escalation point for critical customer issues, managing returns or adjustments to change orders.
• Process Optimization: As a P4, you are expected to propose improvements to digital tools or workflows to reduce the order-to-cash cycle time.
• Sales Partner: Collaborate with Sales Managers to anticipate risks in large projects before the order is formalized.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures and guidelines

• Professional in Electrical/Electromechanical Engineering
• More than three years of experience in related functions
• Certified as a PM Desirable
• Experience working in field
• English Level advanced

• Work/Life Balance
• Growth Globally
• Continuous improvement culture
• Benefits above the regular in the market