Team Lead - Project Manager

Main Accountabilities:

1. Customer assistance: Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.

2. Customer requests: Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.

3. Customer relations: Proactively informs customers about status based on input and clarifies any questions. Ensures a positive customer experience throughout the entire process.

4.Responsible for all the projects assigned for self and team - from order booking to dispatch - Including but not limited to. Sales order booking /Drawing approvals / manufacturing schedules / Including FAT / Payment / SAP invoicing/Dispatch.

5. Responsible for Revenue and collection for allocated region for self and team.

5. Living the core values of safety & integrity which means taking responsibility for your own actions while caring for your colleagues and the business