Site IT Service Delivery Specialist
2 weeks ago• Västerås, Sweden
How You'll make an impact
- Act as the primary liaison between business stakeholders, IT service providers, and vendors.
- Coordinate and oversee the delivery of infrastructure, applications, and end-user IT services.
- Manage incidents, service requests, escalations, problem resolution, and change activities.
- Gather documents, and prioritize business demands, improvement requests, and local IT initiatives.
- Ensure compliance with IT governance, cybersecurity, audit requirements, and security standards.
- Drive stable IT operations, continuous service improvement, high customer satisfaction, and successful deliery of IT projects and improvements.
Your background
- ITIL-based service management expertise, including incident, problem, and change management.
- Strong stakeholder, vendor, and business relationship management skills.
- Analytical thinking with proven problem-solving and service improvement capabilities.
- Effective communication skills with the ability to engage technical and business audiences.
- Proficiency in ServiceNow, Microsoft 365, and related IT service management tools.
- Understanding of cybersecurity, compliance, and IT governance requirements.
What We Offer
- Collective bargaining agreement
- Flexible working hours
- Wellness allowance
- Excellent career opportunities within Hitachi Energy, both in Sweden and globally
- A mentor to support you during the onboarding phase
- Various training and professional development opportunities
- A diverse workplace with more than 70 nationalities represented in Sweden
- Additional compensation during parental leave
- Benefits portal with thousands of discounts and offers
Hiring Manager Daniel Meyer, Daniel.meyer@hitachienergy.com, will be happy to answer your questions about the position.
Union representatives - Sveriges Ingenjörer: Maria Lönnberg, +46 (72) 2004796 ; Unionen: Karin Ulvemark, +46 107-38 51 42; Ledarna: Frank Hollstedt, +46 10 7387043 .
For all other questions, please contact Talent Acquisition Partner Elina Mannelqvist, elina.mannelqvist@hitachienergy.com.
Apply now
Current employees apply here
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Client-provided location(s): Västerås, Sweden
Job ID: Hitachi_Energy-JID3-204867
Employment Type: FULL_TIME
Posted: 2026-07-09T23:40:30
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- On-Site Gym
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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