Site IT Service Delivery Specialist

The opportunity

Hitachi Energy is renowned worldwide as a specialist for electrical power transmission and distribution. As a global leader, we revolutionized high-voltage technology and pioneered many world's firsts to bring safety, reliability and efficiency to power networks around the globe. High Voltage Products manufacturing facilities around the world, >100 locations worldwide providing 24/7 service. We have No.1 market share, installed 1 out of 4 high-voltage switchgear in the world, >500k high-voltage circuit-breakers installed globally.

How you'll make an impact

In this role, you'll ensure our operations run smoothly, securely, and seamlessly. Get ready to make an impact, tackle exciting challenges, and bring your project management expertise to a team that values creativity and problem-solving!

• You will provide onsite field support and technical support for IIoT solutions and digital factory related applications.
• You will conduct troubleshooting and root cause analysis.
• You will develop and maintain Industrial IoT (IIoT) solutions.
• You will work with global digital factory team to integrate manufacturing devices with various digital platforms, such as Kepware and thingWorx.
• You will configure and manage Kepware ServerEX, including channels, devices, tags, and communication drivers for industrial equipment.
• You will perform onboarding, configuration, testing, and troubleshooting of torque tools and production equipment in factory environments.
• You will maintain data integration solutions between ThingWorx, Kepware, external applications, and databases.
• You will support migration activities across Development, QA, and Production environments, including application, database, and file repository migrations.
• You will collaborate with cross-functional teams including operations, manufacturing, automation, and IT teams.
• You will prepare technical documentation, SOPs, test cases, and deployment guides for operational support.
• You will perform end-to-end testing, validation, and monitoring of industrial applications to ensure system reliability and performance.
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines
• Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Bachelor's degree in Electrical Engineering, Computer Science, Automation Technology, or similar
• 2-5 years of professional experience in Industrial IoT development and support
• Hands-on experience in several areas: MES, SCADA/HMI, machine connectivity, digital quality, traceability, material flow, visualization, databases or workflow digitalization.
• Experience coordinating Operations, Engineering, Quality in digital industrial environment.
• Have a proactive and solution-oriented with ownership
• Good communication skill, actively providing service and great teamworking
• You're accountable and independent, tackling challenges head-on.
• Industrial IoT (IIoT)
• PTC ThingWorx/Kepware ServerEX
• Network protocols (TCP/IP, Modbus, Profinet, Profibus, serial interfaces)
• Industrial Device Connectivity, Torque Tool, PLC, RFID/barcoding or AI/ML
• MS-SQL databases and MS-Information Server
• Azure DevOpsManufacturing Automation
• Application Deployment & Support
• Fluent English skill of speaking, listening, and writing
• Willingness to travel extensively to support multiple factory sites and work flexible hours, including weekends, to meet operational and production requirements.