Service Team Leader

The opportunity

At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We are looking for a dedicated Service Team Leader to join our Service organization in Belgium. In this leadership role, you will coordinate and guide a team of service engineers, ensuring efficient delivery of high-quality services to our customers.

You will play a critical role in optimizing field service operations, maintaining strong customer relationships, and driving continuous improvement within the service department. This position offers the opportunity to combine technical expertise with leadership skills, contributing directly to customer satisfaction and operational excellence.

How you'll make an impact

• Lead, mentor, and develop a team of service engineers, fostering a culture of high performance and continuous improvement.
• Plan, schedule, and allocate resources for service interventions, including preventive maintenance, corrective maintenance, and emergency repairs.
• Ensure all service activities comply with Hitachi Energy's safety regulations, quality standards, and customer specifications.
• Monitor service performance metrics, analyze trends, and implement corrective actions to improve efficiency and customer satisfaction.
• Act as the primary point of contact for key customer accounts regarding service-related inquiries and escalations.
• Collaborate with sales, project management, and other internal teams to ensure seamless service delivery and customer experience.
• Manage service agreements, warranty claims, and spare parts inventory effectively.
• Identify opportunities for service contract renewals and upselling of additional services.
• Prepare and present regular reports on service team performance, customer feedback, and operational challenges to management.
• Stay updated on Hitachi Energy's product portfolio and service offerings to provide expert guidance to the team and customers.
• Coordinate the Stand-by Service.

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
• Minimum 5 years of experience in a field service role within the power or energy industry.
• Proven experience in a leadership or supervisory role, managing a team of technical professionals.
• Strong technical knowledge of power products and systems (e.g., transformers, switchgear, grid automation).
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
• Demonstrated ability to manage customer relationships and ensure high levels of satisfaction.
• Proficiency in project management tools and techniques.
• Fluent in Dutch and English (written and spoken); French is a plus.
• Valid driver's license and willingness to travel frequently within Belgium and occasionally internationally.
• Strong communication, interpersonal, and organizational skills.

• Pension plan
• Tool-of-trade car for business travel
• Enhanced leave programs - 32 days of paid time off (PTO)
• Continuous learning and development opportunities
• Flexible working arrangements when not on-site