Service Sales Operations Specialist

The Opportunity

In this role, you will support the North America Service Business by designing and maintaining digital solutions that improve how service sales teams see, manage, and act on their data. Your work will focus on creating dashboards, automated workflows, and collaborative platforms that bring clarity to pipeline performance, forecasting, and key performance indicators across the U.S. and Canada. You will partner closely with sales operations leadership and cross-functional stakeholders to translate business needs into practical, scalable tools using platforms such as Power BI, Power Automate, Power Apps, SharePoint, and SAP. The challenges you will solve are rooted in visibility, efficiency, and consistency-ensuring teams have reliable, real-time information to support service execution and long-term grid reliability. This role offers exposure to service operations within a global power grid OEM environment, where accurate data, streamlined processes, and shared best practices directly support the performance and resilience of critical energy infrastructure.

How You'll Make an Impact

• Create and maintain dashboards, reports, and collaborative platforms that deliver actionable insights for service sales teams
• Build and enhance Power BI dashboards and automated reports to provide real-time KPI visibility
• Streamline sales workflows using Power Automate and Power Apps to support accurate pipeline management
• Support the rollout of standardized sales processes and best practices across the NAM Service organization
• Develop minimum viable solutions that serve as proof points for broader global initiatives
• Maintain data accuracy and consistency across SAP and integrated enterprise systems
• Partner with sales operations leadership, global teams, and cross-functional stakeholders to align solutions with business priorities
• Support reliable forecasting and performance tracking through sound data and reporting practices
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor's degree in Information Systems, Data Analytics, Computer Science, Engineering, or Business with an analytics or operations focus
• Approximately 2 years of relevant professional experience
• Proficiency with Microsoft Power Platform tools, including Power BI, Power Automate, and Power Apps
• Experience working with SharePoint and enterprise systems such as SAP and SFDC
• Ability to translate business needs into practical technical solutions while managing multiple priorities

• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Competitive health and retirement benefits
• Paid leave and flexible work arrangements