Service Sales Administrator / Coordinator

Hitachi Energy Ireland has an exciting opportunity for a Service Sales Administrator / Coordinator. To provide essential administrative and coordination support to the Service Sales and Service Operations teams. This role is critical in enabling efficient sales execution, smooth handover to operations, and high-quality internal and customer-facing documentation. The position suits a proactive, detail-oriented team player who thrives in a fast-paced service environment.

Location, Dublin Remote

(Please note we are unable to provide visa support for this position)

How you'll make an impact:

• Provide day-to-day administrative and coordination support to the Service Sales team.
• Prepare and issue smaller, low-value quotations in line with defined processes, templates, and approval limits.
• Support the coordination of service works with Operations, ensuring clear communication and alignment between sales and execution.
• Assist with the sales-to-operations handover process, including preparation of handover folders and job-opening documentation.
• Manage and maintain internal sales documentation, customer records, and order-related files.
• Support order handling activities, including order entry, internal approvals, and coordination with Finance, Supply Chain, and Operations.
• Assist with supplier and customer portal administration where required.
• Update and maintain CRM and sales tracking tools with accurate and timely information.
• Provide general day-to-day administrative assistance to the Service Sales team.
• Support reporting activities and preparation of sales and service-related data for management review.
• Ensure all activities are carried out in compliance with Hitachi Energy policies, quality standards, and health & safety requirements.

• Experience in a sales administration, sales coordination, or service support role.
• Strong organisational and administrative skills with a high level of accuracy and attention to detail.
• Experience working in a fast-paced, operational or service-based environment.
• Familiarity with ERP, CRM systems, and supplier/customer portals is an advantage.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
• Strong team player with a proactive and flexible mindset.
• Comfortable working in a fast-paced, dynamic service environment
• Effective communicator with the ability to coordinate across multiple internal stakeholders.
• Structured, reliable, and process-driven approach to work
• Customer- and service-oriented mindset with a strong sense of ownership.

• Competitive salary package
• Generous bonus scheme.
• 24 days holidays, plus bank holidays
• Excellent company pension and wide-ranging benefits schemes.
• Top quality H&S culture alongside comprehensive training and personal development programmes.
• Inclusive Work Environment: We foster a diverse and inclusive workplace where everyone feels valued and respected.