Service Operations Coordinator

At Hitachi Energy's Grid & Power Quality Solutions and Service business in Europe (HBUEU), inclusion drives our culture of innovation and collaboration. Our market-leading technology and strong position within the energy transition enable us to support key growth sectors including e-mobility, data centres, renewable energy, and hydrogen.

We're looking for an experienced Service Operations Coordinator with a strong background in SLA management, service delivery coordination, and operational support to help ensure the successful execution of field service activities across our growing e-mobility portfolio.

This is an excellent opportunity for someone who thrives in a fast-paced operational environment, enjoys working with field engineering teams, and has a proven ability to manage service performance against contractual commitments and customer expectations.
How You'll Make an Impact

• Own and coordinate service delivery activities against defined Service Level Agreements (SLAs).
• Monitor, track, and drive performance against response and resolution targets.
• Act as the key point of contact for service delivery and operational queries.
• Coordinate field engineers, work schedules, and resource allocation to ensure successful service execution.
• Escalate service risks and proactively manage activities to minimise SLA breaches.
• Support e-mobility field operations, maintenance activities, and repair programmes.
• Manage service documentation, records, and compliance requirements.
• Create, review, and maintain RAMS/RAMPS documentation to support safe project delivery.
• Raise purchase orders and coordinate the procurement of materials and equipment.
• Liaise with suppliers, customers, and internal stakeholders to ensure efficient operational delivery.
• Produce service performance reports and maintain accurate operational records.
• Support continuous improvement initiatives across service and operational processes.
• Provide administrative and operational support to managers and wider business teams as required.

Your BackgroundEssential

• Proven experience managing and coordinating activities within a Service Level Agreement (SLA) environment.
• Experience supporting field-based service, maintenance, engineering, utilities, telecommunications, or infrastructure operations.
• Strong understanding of service performance metrics, response times, escalation processes, and customer commitments.
• Experience scheduling resources, coordinating engineers, and tracking operational activities.
• Excellent organisational skills with the ability to manage multiple priorities simultaneously.
• Strong communication skills with the confidence to engage with stakeholders at all levels.
• Experience producing operational reports and maintaining accurate records.
• Proficient in Microsoft Office and service management systems.

Highly Desirable

• Experience within e-mobility, EV charging infrastructure, utilities, energy, or engineering environments.
• Experience creating or managing RAMS/RAMPS documentation.
• Procurement and materials ordering experience.
• Knowledge of field service management processes and service delivery best practice.

What We Offer

• Competitive salary and benefits package.
• 24 days annual leave plus bank holidays.
• Generous bonus scheme.
• Excellent pension and benefits programmes.
• Ongoing training and career development opportunities.
• A strong health, safety, and wellbeing culture.
• The opportunity to support critical infrastructure and contribute to the energy transition.
• An inclusive and collaborative environment where every employee can thrive.

Why Join Hitachi Energy?
This is your opportunity to join a global leader at the forefront of the energy transition. You'll play a critical role in supporting operational excellence across innovative technologies that are shaping the future of e-mobility, sustainable energy, and critical infrastructure.

If you have a strong background in SLA management, service coordination, and operational delivery, we'd love to hear from you.

Apply now

Current employees apply here

Client-provided location(s): Dublin, Ireland

Job ID: Hitachi_Energy-JID3-207569

Employment Type: FULL_TIME

Posted: 2026-07-24T23:50:29