Senior Field Service Engineer GIS Specialist

The Opportunity

As a Senior Field Service Engineer at Hitachi Energy in Abu Dhabi, UAE, you will lead aftermarket service and maintenance activities for High Voltage Gas Insulated Switchgears (132 kV, 220 kV+), supporting utility and contractor customers across the region. Your responsibilities will span preventive maintenance, upgrades, commissioning, and high-voltage testing-ensuring optimal performance and reliability of the installed base.

You will also drive proactive service solutions, resolve technical issues, and contribute to strong long-term customer relationships, making you a key enabler of operational excellence and customer satisfaction.

How you will make an impact

• Technical contribution Involves participation in the planning and execution of installation and commissioning activities on-site. Executing design modifications for commissioning and offering annotations for as-built project documentation.
• Carrying out Installation & Commissioning including HV PD, extension and Maintenance services independently.
• Providing on-site or remote technical support for installation and commissioning of GIS and routine maintenance services, identifying technical problems and making analysis through remote or on-site activity in different Service categories.
• Take part in pre-commissioning meetings, commissioning planning activities and documentation preparation (e.g. FAT documentation, Site ITPs & ITRs, Method Statements, Control programs, etc.).
• Support tendering by providing commissioning plans and time/cost estimation.
• Recommendation to customers for immediate and future service requirements, provide feedback to Service Sales team.
• Acting as representative of the OEM during interaction with the customer and preparing the tools, equipment and parts needed for a service job and understanding the scope of the job to be performed.
• Ensuring that documentation for the job is available and briefing with service manager, head of department or supervisor about the expected situation on site.
• Creating service reports, time sheets & delivery notes, endorsed by customers.
• Effectively manages multifunctional interfaces - internal, feeder factories, service department, customers, and sub suppliers and abilities to show personal leadership & maintain a teamwork environment to deliver assignments. Strong self-disciplined approach to ensure quality and accuracy of delivery.
• Responsible for adherence to the quality assurance requirements on the Power Plant or Substation or Oil & Gas or process Industries site and seeks to improve these continually.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values, safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• A bachelor's degree or diploma in an engineering discipline is required.
• A minimum of 10 years of overall experience, including 6-8 years of hands-on work with High Voltage (HV) Products or Equipment such as GIS 132kV, 220kV and above-covering installation, testing and commissioning, repair and maintenance, and the use of monitoring and measuring devices. Experience within utilities companies is also relevant.
• Strong competence in the testing and commissioning of switchgears and other key substation components/apparatus.
• Broad experience across substation projects, including tendering, engineering, or site commissioning activities.
• Proficiency in computer applications, along with excellent interpersonal, written, and oral communication skills.
• Certification related to Hitachi Energy Transmission GIS, particularly for commissioning and HV PD, is considered an added advantage.
• Proficiency in spoken and written English is required; knowledge of Arabic is an added advantage.