Segment Service Manager (Croatia & Balkan Markets)

The opportunity

We are looking for an experienced Segment Service Manager to lead and develop our Service business across Croatia and the respective Balkan markets. This role combines service strategy, sales growth, operational excellence, and team leadership, with a strong focus on customer satisfaction and safety.

As Segment Service Manager, you will be responsible for driving and implementing the Service strategy, overseeing service operations, enabling sustainable growth, and managing the Service team. You will monitor and analyze market conditions, customer strategies, and competitor activities, translating insights into actionable business plans.

You will work in close cooperation with customers and cross-functional teams to deliver high-quality Service solutions while ensuring compliance with company processes, performance standards, and safety guidelines.

How you'll make an impact:

Service Strategy, Sales & Market Development

• Drive and implement the regional Service strategy in line with global objectives.
• Identify, plan, and manage sales and marketing investments to increase market penetration and enter new market segments.
• Develop and execute service sales activities across direct, third-party, and project-based business.
• Analyze market trends, customer needs, and competitor activities, and convert opportunities into service orders.
• Ensure timely delivery of Service sales targets and strategic initiatives.

• Oversee day-to-day Service operations, including planning, execution, and supervision of service delivery and projects.
• Ensure implementation of agreed delivery, quality, and performance standards.
• Support and supervise Service activities across the full Service portfolio, including installation, commissioning, maintenance, repairs, upgrades, retrofits, and end-of-life services.

• Build and maintain strong, long-term relationships with customers and key stakeholders.
• Act as a senior point of contact for service execution, escalations, and continuous improvement.

• Lead, coach, and develop the Service team, fostering a high-performance and customer-oriented culture.

• Ensure strict adherence to safety rules, safe working practices, and environmental responsibilities.
• Promote a strong culture of safety and integrity; report unsafe practices and incidents.
• Identify and drive opportunities for product, service, and process improvements.
• Provide recommendations to management to improve operations, productivity, and customer service.

• Bachelor's degree in Electrical or Mechanical Engineering (or equivalent).
• Minimum 5 years of experience in power products, systems, or service-related roles.
• Experience in service management, service sales, or technical team leadership.
• Strong communication and customer-facing skills.
• Proactive, structured, and solution-oriented mindset.
• Willingness to travel frequently.
• Valid Category B driver's license.
• Fluency in spoken and written English.
• Proficiency in Microsoft Word and Excel, S4Hana.