SCADA Service Engineer
At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
You will be part of Network Control that provides leading network management and control systems for planned and unplanned outage management, generation, transmission and distribution management systems, SCADA and process control solutions, and commercial energy portfolio management tools for planning, forecasting and running your day-to-day operations. Offerings comprise a broad range of solutions to address the most critical needs of utility and power companies.
We are looking for a service engineer with a broad profile that can manage several of the support tasks that is received from customers. The work consists of providing first line support to Hitachi Energy customers using Network Manager. Network Manager is the Hitachi Energy SCADA/EMS/GMS system.
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You will be part of a skilled and engaged team responsible for supporting the Network Manager customers when the systems are in production. Work is carried out in Johannesburg, South Africa, with remote connections to the customers.
Enjoy working in a global team that works together and support each other with the goal of supporting the Network Manager customers. When working in a first line support team no day is the same as the last one.
Your responsibilities
• Solve customer tickets/support cases with support and bug fixes to customers
• Use your personal expertise to support team members in their case work
• Provide service packs with corrections to customers
• Report product defects
• Cooperate with customer to solve their problems
• Live Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business
Your background
• Master or bachelor's degree in software engineering, computer engineering, power engineering or equivalent acquired experience
• Experience of working with Hitachi Energy Network Manager SCADA system is a strong advantage
• Fluency in English, both written and oral is a must
• Knowledge of hardware (Linux/Windows servers) and network equipment is an advantage
• Knowledge of databases (Oracle/PostgreSQL) is an advantage
• A service minded attitude with a creative mindset, combined with ability to seek information, knowledge of how to solve technical problems
• Comfortable in working with many small tasks in parallel (support ticket work)
• Enjoy being part of a team but also being able to work alone with finding solutions to problems
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Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- On-Site Gym
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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