SAP Order Management Specialist (f/m/d)

The opportunity

We are looking for a motivated and detail-oriented SAP Order Management Specialist to join our team. In this role, you will be responsible for ensuring efficient and accurate order processing within the SAP environment while supporting seamless collaboration between Sales, Logistics, Finance, and Customer Service. Your contribution will play a key role in driving operational excellence and delivering an outstanding customer experience.

How you'll make an impact

• Process and manage customer sales orders from order entry through fulfillment within SAP ECC or SAP S/4HANA
• Handle order modifications, cancellations, returns, and credit/debit requests in accordance with company policies and customer requirements
• Monitor order status and proactively identify, investigate, and resolve discrepancies or delivery issues
• Collaborate closely with internal stakeholders, including Sales, Logistics, Supply Chain, Finance, and Customer Service, to ensure timely order execution
• Troubleshoot SAP-related issues concerning order processing, pricing, availability checks, delivery blocks, and billing
• Maintain and update customer and material master data to ensure data accuracy and process efficiency
• Generate, analyze, and report on key order management metrics such as order fulfillment, backlog, open orders, and service levels
• Support SAP system enhancements, upgrades, and process improvements by participating in testing and user acceptance activities
• Develop and maintain process documentation, work instructions, and best practices for order management
• Contribute to continuous improvement initiatives that optimize order-to-cash processes and drive operational performance

• Bachelor's degree in Business Administration, Supply Chain Management, Information Technology, or a related field
• 3-5 years of professional experience in SAP Order Management, preferably within the SAP SD (Sales & Distribution) module
• Strong expertise in sales order processing, pricing, availability checks, delivery processing, and billing
• Solid understanding of end-to-end Order-to-Cash (O2C) processes
• Experience with SAP master data management, including customer, material, and pricing data
• Proficiency in Microsoft Office applications, particularly Excel for reporting and data analysis
• Strong analytical, problem-solving, and stakeholder management skills, with the ability to work effectively in a fast-paced environment
• Fluent in German and English; SAP SD certification is considered a plus

• Flexible working hours within a flextime model, including the option to work from home.
• Long-term career prospects with opportunities for internal development and advancement.
• Free charging stations for electric vehicles and complimentary employee parking.
• Fresh fruit and excellent meals in the company cafeteria (daily meal allowance of €8).
• Subsidized annual public transportation pass and bike leasing program.
• Various employee events and company outings.
• A range of additional social benefits (e.g., birth allowance, marriage allowance, etc.).
• We offer an attractive compensation package that exceeds the minimum salary defined by the Austrian Collective Agreement for the Electrical and Electronics Industry for this position (€3,775.25 gross per month based on full-time employment) and will be agreed individually based on your qualifications and experience.