Quality Manager GIS/PASS

The opportunity

Manufacturing Quality Assurance work includes: Defining and specifying activities, processes, and standards to fulfill the quality requirements for a manufactured material, component, or product. Building and maintaining the infrastructure and systems necessary to consistently ensure the timely delivery of quality products. Auditing, monitoring, and determining the quality of manufacturing processes and/or outputs against defined internal and regulatory standards. Reporting and troubleshooting manufacturing process deviations and defects in finished goods A Manager (M3) manages experienced professionals who exercise latitude and independence in assignments. Responsibilities typically include: Policy and strategy implementation for short-term results (1 year or less). Problems faced are difficult to moderately complex. Influences others outside of own job area regarding policies, practices and procedures.

• Addition for CI scope: Implement, deploy, and maintain CI culture within the operating unit. Define and implement a structure incl. governance to continuously generate, prioritize and execute improvement ideas.
• People and Strategy Act as a role model for the behavior required to support a Quality and Continuous Improvement culture. Influence Operational Unit employees to ensure the correct thinking and decision making that is required to support the implementation and execution of Quality and Continuous Improvement Strategies.
• Act independently to Operating Unit (OU) as an internal advocate for customers in Quality related issues and decisions. Manage OU Quality and CI function, including the roles, capability development, work force management and succession.
• Drive towards a learning organization by enhancing lessons learned and best practices. Coach and guide the quality team and OU employees in quality methods and tools.
• Customer Focus Act as an advocate for the Customer by ensuring the Voice of Customer is collected by the OU through the customer feedback processes (e.g. T-NPS, customer surveys etc.). Ensure the results of customer feedback data are analysed and responded effectively.
• Ensure customer satisfaction by evaluating the risks, problems and solutions from a quality and customer/stakeholder point of view. Ensure Customer Care Response Process (CCRP) implementation within OU.
• Quality Management System Establish, implement, maintain, and continuously improve applicable Quality Management System. Identify areas for improvements in the interactions of the OU with Sales and Global Product Group Management and propose solutions. Oversee processes in cooperation with process owners to ensure effective and efficient management of the processes, measuring with appropriate process metrics.
• Ensure effective change management processes are established and followed within the OU including change in product features, design, processes, suppliers, materials, or customer specifications. Ensure right process and tools are in place for OU documentation and all the relevant documents (e.g. quality procedures, work instructions, specifications etc.) are accurate and up-to-date.
• Manage and coordinate OU audit programs and associated actions. Audit and Certification Perform audits and ensure the use of analytics of Quality data from all parts of the operation to identify risks, failures and non-conformances within the Operating Unit, its suppliers, and customers.
• Ensures that appropriate corrective and preventive actions are taken, and solutions are managed to closure. Coordinate and manage certification activities, Hitachi Energy and customer audits within the area of responsibility to ensure compliance with regulatory standards, Hitachi Energy regulations and customer expectations.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

• Candidate should hold a degree in Bachelor / Master's in Engineering with relevant work experience.
• Proficiency in both spoken & written English language is required