Quality Manager

The opportunity:
This role is responsible for building and sustaining a strong Quality and Continuous Improvement culture within the operating unit. It ensures effective Quality Management Systems to meet customer expectations and support sustainable operations, while also driving continuous improvement through structured governance, prioritization, and execution of improvement initiatives.

How you'll make an impact:

• You will ensure customer satisfaction by evaluating the risks, problems and solutions from a quality and customer/stakeholder point of view and ensure Customer Care Response Process (CCRP) implementation within Operation Unit, establish, implement, maintain, and continuously improve applicable Quality Management System, identify areas for improvements in interactions with Sales and Global Product Group Management and propose solutions.
• You will oversee processes in cooperation with process owners to ensure effective and efficient management of the processes, measuring with appropriate process metrics, ensure effective change management processes are established and followed within the Operation Unit including change in product features, design, processes, suppliers, materials, or customer specifications.
• You will ensure right process and tools are in place for documentation and all the relevant documents (e.g. quality procedures, work instructions, specifications etc.) are accurate and up to date, perform audits and ensure the use of analytics of Quality data from all parts of the operation to identify risks, failures and non-conformances within the Operating Unit, its suppliers, and customers, ensure that appropriate corrective and preventive actions are taken, and solutions are managed to closure.
• You will establish and maintain measurement capability and performance indicators, work with local management teams to prevent mistakes and defects in products and avoid problems when delivering projects, solutions or services to customers, utilize requirements management, establish processes and manage them to deliver consistent results, minimizing variation and maximizing efficiency. In collaboration with SCM function, you will ensure that OU's suppliers are qualified, monitor and control supply performance against expectations and take actions when the performance deviates from expectations, ensure that Cost of Pour Quality (COPQ) metrics are registered and managed according to established rules.
• You will deploy and implement sustainably the Continuous Improvement Framework, built upon: Lean Tools and system, L6S, Ochibo-Hiroi and Lessons Learned / Best Practices, drive proactively systematic continuous improvement actions to improve business processes and procedures, lead to perform Value Stream Mapping with action plan and implement Lean tools to eliminate 8 wastes.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You hold a bachelor's degree in engineering (Electrical or related field).
• Minimum 10 years of experience in Quality Assurance with Electrician companies or relevant industries.
• Knowledge on Quality Tools (FMEA, PPAP, APQP, SPC, MSA, CAR, NCR etc.), on Lean Tool and 6 Sigma and familiar with QMS (Quality Management System) ISO or IATF.
• Excellent communication and teamwork abilities. Fluency in English with 600 TOEIC score.

• 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus. (Depending on employee's
• performance result and Business performance).
• 10 days annual leave (Service year 0-5), 15 days annual leave (Service year 6-10), flexible working policy, Flexibility working time.
• Benefit according to local standards: Heath-care insurance benefits to employees and their dependents, annual health checkup, Provident Funds (employees can contribute up to 15%).
• Growth possibility: Learning and development platform, career movement opportunity within organization.
• Possibility to gain experience in international environment.