Quality & Continuous Improvement Specialist

The opportunity:

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle-from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission). Designed to adapt to every O&M strategy, services can be procured stand-alone or as part of an EnCompass™ partnership agreement. Additionally, the net-zero transition begins with the Installed Base and we continue to innovate across our 'Sustain & Decarbonize' category, which includes our made-for sustainability offerings.

As a Quality & Continuous Improvement (QCI) Specialist, you will support the local Service business by coordinating quality activities, responding to customer-quality issues by running robust problem-solving initiatives (RCAs) and helping drive continuous improvement using structured tools and processes. You will work closely with the Hub Quality & CI Manager and cross-functional teams to ensure consistent execution of Global or Hub Quality & CI strategies and standards.

How you'll make an impact:

• You will maintain the Quality Management System and ISO 9001 certification, leading root cause analysis (RCA) and coordinating corrective and preventive actions to ensure closure within agreed timelines.
• You will implement and monitor process indicators (KPIs) across the whole value chain, using tools to track performance, highlight deviations, and support internal and external audits through documentation and follow-up.
• You will promote a continuous improvement culture by supporting initiatives like Kaizen events, value stream mapping, and waste identification, while tracking results such as cost savings and efficiency gains.
• You will manage customer quality notifications to ensure transparency and trust, assist in evaluating risks and proposed solutions, and support customer visits or reviews related to quality topics.
• You will collaborate with the local LSU and Hub QCI Managers to align with global standards, while ensuring strict adherence to internal processes, safety guidelines, and compliance requirements.
• You will support capability development by sharing best practices and coaching colleagues in quality tools and basic continuous improvement methods to drive organizational growth.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Bachelor's degree relevant engineering studies
• Minimum 2 years of experience in quality, continuous improvement, manufacturing, service, or similar roles.
• Understanding of ISO9001 or other quality management systems; experience with audits. Qualification as Lead Auditor certified is extra advantage.
• Trained or Certified Lean Six Sigma Green Belt .
• Knowledge of continuous improvement methods, problem-solving methodologies and project coordination.
• Strong communication skills in English.
• Keen leadership and strong drive to perform change management.

• Employer-sponsored medical plan (inc. dental care and optical)
• Employer provident fund (EPF) - employer and employee
• Group Term Life insurance, Group Personal Accident insurance, Group Business, Travel insurance
• Hospitalization Insurance
• Leave programs (Annual leave, medical leave, hospitalization leave, exam leave etc.)