OSS - IT Support Specialist Day Shift
The Opportunity
Are you passionate about hands-on IT support and ready to make a real impact in a fast-paced manufacturing environment? Hitachi Energy Transformers is looking for a proactive and customer-focused OSS - IT Support Specialist to join our Business Solutions IT team in Reynosa, Mexico.
This Day shift role (Monday-Friday, 7:20AM-4:56 PM) offers the chance to be the face of IT, solving real-world tech challenges and ensuring smooth operations for our on-site users.
You'll be part of a global organization that values innovation, collaboration, and continuous improvement. If you're ready to grow your career in a role that blends technical expertise with people skills, this is your opportunity.
How You'll Make an Impact
- Deliver ready-to-use computers and provide desk-side support to users.
- Troubleshoot hardware and software issues requiring physical intervention.
- Guide users through self-service tools and provide ad-hoc training.
- Manage inventory and update asset records in CMDB.
- Coordinate logistics for device shipments and warranty cases.
- Support IT equipment in meeting rooms and collaboration areas.
- Host and assist third-party technicians on-site.
- Monitor computer rooms for optimal functionality and compliance.
- Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Your Background
- Formal education or apprenticeship in IT from an accredited institution.
- Minimum 2 years of professional experience in IT support.
- Fluent in Spanish and English, with strong communication skills.
- Proactive, solution-oriented, and able to work independently.
- Familiarity with tools like ServiceNow, MS Office 365, Windows, iOS.
- Legal authorization to work in Mexico (no visa sponsorship available).
More About Us
- At Hitachi Energy, we foster a culture of innovation and inclusion.
- You'll have opportunities to grow your skills and advance your career.
- Join a team that's powering a sustainable energy future.
Apply now
Current employees apply here
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Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- On-Site Gym
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at Hitachi Energy.