Order Management Specialist

The opportunity:

As an Order Management Specialist for INOPC PG you will be part of Operation Center in India (INOPC-PG), aiming to develop a global value chain, where key business activities, resources and expertise are shared across geographic boundaries in order to optimize value for ABB customers across markets. It provides high quality engineering and commissioning support to Business Units and Center of Excellence across the ABB world. This is an important step from ABB's Global Foot Print strategy. PS Operation Center Services are System design, Primary side design, Secondary side design, Sourcing, Installation and commissioning.

How you'll make an impact:

• Handling priority deliveries to support customer to meet their target.
• Order booking using SAP .
• Address change management request from customer.
• Support Order forecasting based on trend.
• Co-ordination with operation department to support customer on production status, priority deliveries, delivery delays, invoicing .
• Providing Order acknowledgement to get the status of the order.
• Generating invoice for the orders.
• Verifying Invoice and disputes.
• Handling escalations from customer/client.
• Preparing and sharing reports/trackers to manage daily volume & monitor team productivity.
• Interacting with clients/customers in daily basis to discuss about areas of improvement.
• Doing pre-shipment and case management audit.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Bachelor's degree with 4-8 yrs. of experience.
• Should have end-use working knowledge in SAP - SAP R/3 (ERP).
• Should have case management in Sales Force CRM.
• Should have very good communication & customer handling skills.
• Should have ability to handle high load capacity by setting priorities.
• Should have proficient in Microsoft office tools (Excel, Word & Powerpoint).