Onboarding Delivery Lead

The Opportunity:

Manage operation of the Onboarding Service line in BGL Center for SEA, MEA, NEA & NAM. Accountable for delivering high quality, timely customer service to the supported clients and against agreed targets in the respective service areas (Onboarding & New joiner experience). Drive the people management strategy and ensure controls and compliance to manage any operational, financial, and reputational risks. Drive cost optimization, efficiencies, Quality & Business expansion.

Your Responsibilities:

• Accountable for all deliverables supported by BGL Center Employee life cycle management team.
• Ensure data accuracy, compliance, and audit readiness through structured governance and periodic reviews. Manage audit requirements, risk identification, and mitigation plans for HR processes.
• Structure, implement, stabilize all the current transformation initiatives at HR operations onboarding level.
• Ensure compliance with organizational policies and regulatory standards.
• Stay current with industry trends and HR technology advancements.
• Lead projects related to system upgrades, automation, and digital transformation. Continuously enhance service delivery through innovation and best practices.
• Deliver tasks through direct reports with a span of 20-25 team members (including Team leads & Deputy Team leads) and ensure adherence to timeline, quality and KPIs
• Ownership of span career path, succession planning and performance management - Focuses on enhancing technical & personal effectiveness through training, education, and coaching
• Ensure job rotation of colleagues to facilitate learning
• Manage and own stakeholder relationships and acts as point of escalation for projects
• Identify and promote job exchange opportunities outside of Service Line
• Business Development - showcase center capabilities across organization, source new opportunities for center utilization
• Drive operational efficiencies through quality, technology, automation, and standardization initiatives
• Responsible for efficient resource allocation, capacity, and budget utilization to ensure profitable delivery
• Work closely with center Lead to track critical financial and operational metrics with a view to meet unit objectives and drive operational excellence.
• Leverage best practices followed in other CSS groups and service lines across the globe and introduce the same for the team.
• Risk Analysis and mitigation - Understanding of high impact risks, develop mitigation plans and governance
• Succession planning for critical roles
• Training needs assessment for wider team
• Collaborate with support functions to drive initiatives

• Bachelor's / Post Graduate degree and/or equivalent with 12- 15 years of work
• Hands on experience on the HR Operations onboarding, New joiners experience, Employee Life Cycle Management, project management and closely worked with management to drive initiatives and management activities across.
• Excellent interpersonal, communication skills
• Proven multi stakeholder management experience
• Strong Project Management experience
• Adaptability to a changing and high growth environment
• Acumen to increase delivery depth and quality.
• Client management/ relationship management
• Ability to understand end consulting solution
• Data Analysis - Engagement Content
• Coaching/ Mentoring - Expertise
• Team Management Skills
• Proficiency with MS Office, MS Excel Advanced, MS Word, PowerPoint & Workday
• Leverage technology to bring efficiencies and improve quality
• Contribute to improving technology solutions and its application
• Identify new technology & tool requirements and acquire/ develop process knowledge