Logistics Operations Specialist

The opportunity

The Logistics Operations Specialist is responsible for the successful end-to-end planning including coordination of the equipment utilization and ensuring a high level of service and cost-effective move- ment of goods for the customer.

You will have full responsibility for the execution of G/C inbound and out- bound orders, starting with the receipt of the ODN/IDN, co-ordination with LSPs and ending with the delivery of the cargo, respectively codification/approval of LSP invoices. You will work closely with the sourcing team to support the strategic sourcing process with the creation of spot RFIs and RFQ for G/C. Additionally, you will be fundamental to resolve and manage potential issues and claims with LSPs.

How you'll make an impact

1. Strategic Sourcing:

• Support the additional margin negotiation for G/C by providing margin targets by business and identify additional requirements
• Prepare spot quotes and urgent spot quotes, identify potential suppliers, and confirm their qualification, submit spot quote requests, and clarify any related inquiry
• Prepare bid analysis and drive cost approval process and business award subject to the defined threshold level
• Support Global MD and Regional Lead on the urgent spot quote G/C carrier registration through providing missing carrier information
• Prepare spot RFI for G/C orders, validate and identify potential suppliers, send request to selected suppliers, and clarify any comments
• Prepare RFI bid analysis, follow up with suppliers on bid revision if needed, incorporate commodity guidelines in the price calculation and inform stakeholders

• Manage the end-to-end G/C transportation planning including the verification and approval of freight unit data, check routes, create required transport legs and order planning, select and assign LSP, submit finalized FO document, share shipping schedule with stakeholders and re- solve any potential issues.

• Manage the end-to-end G/C transport execution including shipment documentation check, updating transport data in SAP TM, maintaining communication with transport service providers to monitor milestones and in case of missing information, create respective NCRs as needed, initiate issue resolution in case ETA to delivery location is at risk and check for proof of delivery
• Manage the end-to-end G/C charge calculation including calculations and system updates/maintenance
• Manage the end-to-end freight settlement and charge dispute management process with LSPs including the POD and invoice verification, follow up and clarification with Logistics Service Provider, handle and resolve disputes until FSD creation in SAP TM to initiate invoice payment
• Support the outbound customs operations process by communicating additional customer requirements (i.e., EUR1, ATR. etc.) to the customs operations specialist
• Support the inbound customs operations process by providing required documentation to the customs operations specialist
• Manage the general cargo transport cost approval in case costs exceed threshold, check with P&F/buyer for approval and/or evaluate alternative transport options to align with budget.

• Manage the NCR follow up process from evaluation of supplier feedback until closure of the NCR, including the identification of additional measurements for improvement, feedback to supplier and escalation to SQE if required
• Drive the claims management process for general cargo within the defined threshold, including confirmation of the contractual obligations, sending of the claim to the supplier, negotiation until settlement confirmation can be issued and trigger lessons learned as needed
• Support the supplier performance measurement/prioritization by determining type of issue and shift/cancel orders if needed.

• Support and drive issue management resolution for inbound and outbound orders.

• Support the claim to customer process for G/C by identifying and describing claim reasons and potential impact (based on the input provided by Logistics Service Provider), evaluate claimable costs, check contractual obligations, clarify open topics, define legal arguments (based on the advice provided by Contract Manager), document CR/COPQ as well as claim results and provide feedback to the strategic sourcing team.

• Support the claim from customer process for G/C by opening NCR in case of issues with LSP, provide backup documentation, prepare comparison table, provide additional information to support the claim resolution, calculate CR/COPQ, document claim results and provide feed- back to the strategic sourcing team
• Responsible for the claim to logistics service provider for G/C including the analyzation of re- ceived information, send pre-notification letter to LSP, request additional information or state- ments, evaluate claimable cost and events, request evidence from LSP, register claim in insurance tool, compile information to deliver to global sourcing team and launch docs to start financial claim management.

• Bachelor's degree in Business Administration, Supply Chain Management or equivalent field preferred.
• >5 years of experience in a similar role.
• Proficiency in Excel and SAP.
• Excellent interpersonal and communication skills both written & verbal.
• Ability to work under pressure while meeting tight deadlines.
• Detail oriented mindset with attention to accuracy and data integrity.
• Ability to analyze logistics data to identify issues (e.g., shipping delays, stock discrepancies) and find effective solutions.
• Fluency in Italian and English.

• Starting from: 38000 € gross

• Incentive Plan, Lunch ticket or canteen, Health Insurance, Pension Fund, Welfare, Flexible working hours, Hybrid work model, Well-being platform, Family Care Benefits, Parking and Partnerships (gyms, sports centers, stores).