Logistics and Customs Operations Specialist

The Opportunity:

The Logistics and Customs Operations Specialist manages end-to-end logistics and customs operations, ensuring efficient, compliant, and cost-effective movement of goods. The role oversees inbound and outbound shipments, coordinates with logistics providers and customs brokers, manages customs documentation and SAP GTS processes, resolves operational and customs-related issues, and supports strategic sourcing through spot RFIs/RFQs while driving strong LSP performance and service excellence.

Your Responsibilities:

• Manage end-to-end transportation planning and execution for general cargo shipments, ensuring timely, cost-effective, and compliant delivery.
• Coordinate with Logistics Service Providers (LSPs), customs brokers, and internal stakeholders to resolve operational, transportation, and documentation issues.
• Oversee import/export customs processes, including customs documentation, declarations, SAP GTS updates, and customs clearance support.
• Manage freight cost calculations, invoice verification, freight settlement, payment issues, and charge dispute resolution.
• Support spot RFQ/RFI activities and supplier selection in collaboration with sourcing teams.
• Drive supplier performance, non-conformance, and claims management processes while ensuring continuous improvement.
• Lead issue resolution related to logistics, customs, and shipment execution for inbound and outbound orders.
• Support customer, supplier, and LSP claims management, including cost evaluation, documentation, negotiation, and settlement.
• Monitor KPIs, prepare logistics performance reports, support S&OP reviews, and provide logistics expertise to business stakeholders.
• Deliver carrier training and ensure compliance with local operating procedures, HSE standards, and trade regulations.

• A degree in Logistics Management or MBA in Logistics or Operations Management from a recognized institute.
• More than 6 years of relevant experience in logistics.
• Experience supporting Logistics and Customs operations in UAE.
• Full understanding of local transportation (within country), import, export, trade and customs operations.
• Good relationships with local and global transport suppliers. Knowledge of SAP GTS Customs Management, SAP TM Transportation Management and SAP S/4HANA is preferred.
• Proficiency in both spoken and written English is required.